2 of 2 1st Line Support Jobs in Reading

Service Desk Analyst (1st Line) Central Reading - no parking This is an excellent opportunity to join a FTSE 250 company working in their busy IT team. This role could suit someone who has a strong desire to work in IT with a proven aptitude in this area … someone with 12 months + experience, looking to expand their experience. As a 1st Line Service Desk Analyst, you'll be the first point of contact for all IT support queries, providing prompt, knowledgeable assistance across hardware, software, network, and application issues. You'll work ...

1st Line Service Desk Analyst - Temp (3 months initially) Central Reading | Office-based | No parking Join a FTSE 250 company as a 1st Line Service Desk Analyst in this 3-month temp role , with potential to go permanent. You'll be the first point … logging and resolving tickets via ServiceNow . What you'll do: Take IT support calls, emails, and chats Log, troubleshoot, and resolve 1st Line issues Escalate complex problems to 2nd/3rd Line teams Work to clear KPIs in a fast-paced service ...