1st Line Support Jobs in Reading

First Line Support
Berkshire > Reading

The median First Line Support salary in Reading is £28,000 per year, according to job vacancies posted during the 6 months leading to 23 June 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
23 Jun 2025
Same period 2024 Same period 2023
Rank 56 124 99
Rank change year-on-year +68 -25 +33
Permanent jobs requiring a 1st Line Support 11 1 29
As % of all permanent jobs advertised in Reading 2.06% 0.051% 1.94%
As % of the Job Titles category 2.42% 0.054% 2.06%
Number of salaries quoted 5 1 6
10th Percentile - - -
25th Percentile - £25,500 £25,750
Median annual salary (50th Percentile) £28,000 £26,000 £26,500
Median % change year-on-year +7.69% -1.89% -
75th Percentile - £26,500 £27,250
90th Percentile - - -
Berkshire median annual salary £28,000 £24,750 £26,500
% change year-on-year +13.13% -6.60% -

All Permanent IT Job Vacancies
Reading

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Reading. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Reading with a recognized job title 455 1,863 1,407
% of permanent jobs with a recognized job title 85.21% 94.76% 94.11%
Number of salaries quoted 240 1,139 722
10th Percentile £28,500 £29,676 £31,250
25th Percentile £37,438 £38,130 £41,250
Median annual salary (50th Percentile) £60,000 £52,550 £61,000
Median % change year-on-year +14.18% -13.85% +1.67%
75th Percentile £75,000 £65,000 £77,500
90th Percentile £87,625 £80,000 £92,500
Berkshire median annual salary £56,673 £52,500 £57,500
% change year-on-year +7.95% -8.70% +0.88%

1st Line Support
Job Vacancy Trend in Reading

Job postings that featured 1st Line Support in the job title as a proportion of all IT jobs advertised in Reading.

Job vacancy trend for 1st Line Support in Reading

1st Line Support
Salary Trend in Reading

3-month moving average salary quoted in jobs citing 1st Line Support in Reading.

Salary trend for 1st Line Support in Reading

1st Line Support Skill Set
Top 19 Co-occurring Skills and Capabilities in Reading

For the 6 months to 23 June 2025, 1st Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Reading region featuring 1st Line Support in the job title.

1 11 (100.00%) Problem-Solving
1 11 (100.00%) Social Skills
1 11 (100.00%) Customer Service
2 6 (54.55%) Microsoft Office
2 6 (54.55%) Decision Tree
2 6 (54.55%) Microsoft Excel
2 6 (54.55%) CRM
2 6 (54.55%) Microsoft
2 6 (54.55%) Degree
2 6 (54.55%) German Language
2 6 (54.55%) Time Management
3 5 (45.45%) DevOps
3 5 (45.45%) Analytical Skills
3 5 (45.45%) A+ Certification
3 5 (45.45%) LAN
3 5 (45.45%) WAN
3 5 (45.45%) Analytical Mindset
3 5 (45.45%) ITIL
3 5 (45.45%) Windows

1st Line Support Skill Set
Co-occurring Skills and Capabilities in Reading by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 6 (54.55%) Microsoft Excel
1 6 (54.55%) Microsoft Office
Communications & Networking
1 5 (45.45%) LAN
1 5 (45.45%) WAN
General
1 11 (100.00%) Social Skills
2 6 (54.55%) German Language
3 5 (45.45%) Analytical Skills
Miscellaneous
1 5 (45.45%) Analytical Mindset
Operating Systems
1 5 (45.45%) Windows
Processes & Methodologies
1 11 (100.00%) Customer Service
1 11 (100.00%) Problem-Solving
2 6 (54.55%) CRM
2 6 (54.55%) Decision Tree
2 6 (54.55%) Time Management
3 5 (45.45%) DevOps
3 5 (45.45%) ITIL
Qualifications
1 6 (54.55%) Degree
2 5 (45.45%) A+ Certification
Vendors
1 6 (54.55%) Microsoft