2 of 2 Remote Business Case Jobs in Reading

client are currently recruiting for a Senior Project Manager/Delivery Lead to join on a 12 month initial contract, inside IR35. Role Purpose Lead the delivery of business and technology change initiatives with a joint focus on Oracle Field Services (OFS) and Oracle Customer Experience (CX) solutions, ensuring operational improvements and enhanced customer journeys across business … CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case benefits through effective change delivery, ensuring improvements are measured across operational and customer engagement KPIs. Lead change adoption activities, including stakeholder engagement, training, communications, and post-implementation support for … Skills & Experience Experience delivering Oracle OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field operations and the integration of business processes with technology solutions. Experience in stakeholder management across operational business More ❯

Job grade B Closing date 22/08/2025 Are you passionate about driving change and delivering impactful solutions? Join us as a Delivery Manager - BR-MeX (Business Customer and Retailer Measure of Experience) and play a key role in shaping how we improve our services. This is your chance to lead initiatives that make a real … As a Delivery Manager - BR-MeX, you'll be responsible for identifying opportunities for improvement and delivering change across people, processes, and technology. You'll work closely with business owners, stakeholders and subject matter experts to ensure solutions meet the needs of our Business and Retailer customers. This is not an IT delivery or Scrum-focused … role. While there may be occasional interaction with Agile teams (such as contributing to user stories), the core of this role is about planning and delivering business initiatives that improve processes, ways of working, and collaboration across teams. It's primarily focused on driving change through people and process improvements, both within Thames Water and in partnership with More ❯