1 of 1 Remote Incident Manager Jobs in Reading

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯