6 of 6 Issue Tracking Jobs in Reading

pipeline Understanding and experience with a variety of deployment approaches Knowledge of development concepts (REST, JSON, YML etc.) Desirable Skills Proficient with defect/issue tracking tools such as JIRA Knowledge of Hashicorp Packer for AMI creation and Hashicorp Vault for secrets are desirable Knowledge of Queues (IBM More ❯

pipeline Understanding and experience with a variety of deployment approaches Knowledge of development concepts (REST, JSON, YML etc.) Desirable Skills Proficient with defect/issue tracking tools such as JIRA Knowledge of Hashicorp Packer for AMI creation and Hashicorp Vault for secrets are desirable Knowledge of Queues (IBM More ❯

and maintaining scalable solutions. • Solid understanding of SaaS architecture, microservices design, and distributed application development. • Familiarity with software development lifecycle processes, including requirements gathering, issue tracking, version control, and CI/CD pipelines. • Strong analytical and problem-solving skills, with the ability to make informed, effective technical decisions. More ❯

staff. Manage company resources, tools and equipment Maintain records and information using the company's chosen software, including both employed and freelance labour tracking. Issue tracking on all sites, and resolve problems, including customer communications Manage project programmes to ensure a successful delivery within agreed timelines Close collaboration More ❯

staff. Manage company resources, tools and equipment Maintain records and information using the company's chosen software, including both employed and freelance labour tracking. Issue tracking on all sites, and resolve problems, including customer communications Manage project programmes to ensure a successful delivery within agreed timelines Close collaboration More ❯

asked to: Lead and mentor the Support Team, promoting a culture of excellence and growth. Define and manage SLAs/KPIs to ensure timely issue resolution. Monitor support metrics, highlighting trends, risks, and improvements. Share insights on recurring issues to drive proactive action. Handle key customer interactions with professionalism … and empathy. Manage Freshdesk for efficient ticket handling and reporting. Use Jira to streamline internal collaboration and issue tracking. Ensure smooth integration between Freshdesk and Jira for cross-team efficiency. Collaborate with Partner and Project Managers to align support and enhance customer experience. Refine support processes in line with … with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a skilled, motivated Support Team with clear roles. Strengthening collaboration with internal teams, reducing More ❯