2 of 2 Problem Management Jobs in Reading

Required in Office? 3 The Role Lead on-site application support for SAP Callidus (SAP Commissions) as the single point of accountability for incident, problem, and change management. Own day-to-day stability of commissions operations-including data loads (EIM), crediting and compensation calculations, payee management, pipeline monitoring … Service Operations: Lead daily stand-ups for production support, manage queues (e.g., ServiceNow/Jira), and maintain MTTR/FTR within agreed SLAs. Incident & Problem Management: Drive end-to-end triage, RCAs, corrective actions, and problem records for recurring issues; publish incident communications. Change & Release Management ...

business-critical incentive compensation platform. This is a hands-on role where you’ll act as the single point of accountability for incident, problem, and change management, ensuring the day-to-day stability of commissions operations while working closely with Sales Ops, Finance, IT, and SAP Support. … Responsibilities Lead daily production support operations, managing incident queues and maintaining SLA performance Own end-to-end incident and problem management, including RCA and corrective actions Plan and execute configuration changes, releases, and regression testing (CAB governance) Maintain application configuration (plans, rules, rate tables, hierarchies, security) Oversee ...