4 of 4 Remote/Hybrid Service Delivery Jobs in Reading

such as AWS . Collaborate with developers, engineers, and project managers to deliver scalable solutions. Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle. Stay ahead of emerging AI technologies and best practices. Document solutions and contribute to continuous improvement of delivery …/SIP ). Highly organised, proactive, and detail-oriented with excellent time management skills. Comfortable working remotely with minimal supervision. Knowledge of ITIL-based service delivery processes. Minimum 5 years experience in client-facing software delivery or IT roles. Experience of Contact Centre technologies and associated applications. ...

custodial services, and Integrated Urgent Care - NHS 111, Out-of-Hours (OOH) and Clinical Assessment Centres (CAS). We are recruiting for a It Service Management Coordinator to support the wider IT team. This role is a newly created role to support the needs of the business. The ITSM … Coordinator leads core IT Service Management Practices including Change Management, Problem Management, Asset Records Management , and Project Management while ensuring compliance with ISO/IEC 20000 and providing procurement support for IT services. The role will drive stability, governance, and continuous improvement enabling reliable delivery aligned to business ...

Lead to oversee the day-to-day operations of their support team. The role involves managing a small team of ERP specialists, ensuring smooth delivery, timely resolution of incidents, and ongoing process improvement. As the escalation point for complex Business Central issues, the Support Lead will also engage with … manage team schedules to ensure coverage during business hours and on-call periods Foster a collaborative, positive team culture focused on engagement and customer service excellence Prioritise and allocate incidents and service requests according to urgency, impact, and SLAs Monitor incident progress to ensure timely resolution and sustainable ...

customers. The role combines deep technical expertise with consultancy-level customer engagement, mentoring of support teams, and close collaboration with developers, vendors, and internal delivery teams. 3rd Line Business Central Support Consultant Key Responsibilities: Act as the highest escalation point for complex and critical Business Central incidents Lead advanced … technical solutions aligned with best practice, internal standards, and security policies Collaborate closely with development teams to clarify requirements, review solutions, and ensure quality delivery Engage with third-party vendors during complex escalations and manage technical communication through to resolution Drive continuous improvement initiatives across systems, processes, and service ...