membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications and M365), Printing, Unified Communications, including meeting room facilities (videoconferencing), fixed and mobile telephony, videoconferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT … IT network Diagnosing internet connection issues, WiFi issues Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, including 3rd party SaaS Experience with VideoConferencing and telephony systems First-class customer service and communication skills will be working with end users in multiple countries, with different cultures and occasional language complexities (fluent More ❯
Reading, Berkshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
and Cisco Webex Teams (now Webex App). Deploy and integrate Webex with existing Cisco UC/Collaboration infrastructure. Manage Webex Control Hub, security, and user administration. Troubleshoot complex videoconferencing and meeting issues across endpoints (Cisco Room Kits, Desk devices, etc.). Support integrations with Microsoft Teams, Outlook, and third-party platforms. Deliver a smooth, reliable collaboration … Skills & Experience: Strong hands-on expertise in Cisco Webex Meetings, Webex App, and Cisco collaboration endpoints. Experience with Cisco Unified Communications Manager (CUCM), Expressway, and Call Manager. Knowledge of videoconferencing protocols (SIP, H.323, etc.). Familiarity with enterprise networking/security concepts relevant to collaboration. Cisco certifications (CCNP Collaboration, Webex Calling Specialist, etc.) are a strong plus. More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
CBSbutler Holdings Limited trading as CBSbutler
and Cisco Webex Teams (now Webex App). Deploy and integrate Webex with existing Cisco UC/Collaboration infrastructure. Manage Webex Control Hub, security, and user administration. Troubleshoot complex videoconferencing and meeting issues across endpoints (Cisco Room Kits, Desk devices, etc.). Support integrations with Microsoft Teams, Outlook, and third-party platforms. Deliver a smooth, reliable collaboration … Skills & Experience: Strong hands-on expertise in Cisco Webex Meetings, Webex App, and Cisco collaboration endpoints. Experience with Cisco Unified Communications Manager (CUCM), Expressway, and Call Manager. Knowledge of videoconferencing protocols (SIP, H.323, etc.). Familiarity with enterprise networking/security concepts relevant to collaboration. Cisco certifications (CCNP Collaboration, Webex Calling Specialist, etc.) are a strong plus. More ❯
support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user … to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and videoconferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver More ❯
ServiceNow tickets – log, resolve, escalate. Administer user accounts in Active Directory (group memberships, permissions). Troubleshoot Windows 10/11, Microsoft 365, Azure, applications, printing, networking, and telephony. Support videoconferencing systems (Teams, Zoom, meeting room facilities). Collaborate with L2/L3 colleagues for seamless handover. Maintain clear communication with users throughout the resolution process. Identify and More ❯
support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user … to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and videoconferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver More ❯
support for hardware, software, and applications (Windows 10/11, M365, etc.) Manage tickets from creation to resolution or escalation Troubleshoot issues related to EUC, networking, printing, telephony, and conferencing tools (Teams, Zoom) Support user account management in Active Directory Participate in initiatives to reduce ticket volume through automation and knowledge sharing Support the BRM with communication and user … to non-technical users Fluent in written and spoken English Desirable: Exposure to automation, scripting, or low-code tools (e.g. Power Platform) Experience with cloud/SaaS platforms and videoconferencing systems Other: Must be willing to undergo baseline security clearance Positive attitude, team player, and problem-solver More ❯