1 of 1 Continuous Improvement Jobs in Redditch

delivery of high-quality, responsive service across the organisation. This key leadership role involves managing day-to-day operations of the service desk, driving continuous improvement in processes, and ensuring prompt triage, investigation and resolution of issues reported from internal and external stakeholders, working to agreed SLAs … and implementing best practices that enhance service performance. Key responsibilities Lead, coach, and develop the service desk team to ensure high performance, engagement, and continuous improvement. Manage team schedules to maintain appropriate support coverage, including potential 24/7/365 operations. Oversee the recruitment, onboarding, and training of … support roles, ideally within a SaaS environment. You have a proven track record of leading service desk teams, managing SLAs/KPIs, and driving continuous improvement. You combine strong technical knowledge with hands-on experience in service desk tools like ServiceNow, Zendesk, or JIRA. You're commercially aware, analytical More ❯