3 of 3 Process Improvement Jobs in Redditch

levels. Strong IT literacy, including proficiency with Microsoft Office and experience using service management systems. Ability to develop and implement processes and contribute to process improvement. Self-motivated, detail-oriented, and able to manage multiple tasks efficiently. More ❯

that have some good technical experience and need someone with strong M365 experience, networking and Endpoint but also someone that really understands processes and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of IT to More ❯

of high-quality, responsive service across the organisation. This key leadership role involves managing day-to-day operations of the service desk, driving continuous improvement in processes, and ensuring prompt triage, investigation and resolution of issues reported from internal and external stakeholders, working to agreed SLAs and reporting on … through responsive, professional, and solution-focused support. Establish and enforce policies and standards that uphold a high level of customer service. Identify and implement process improvements to enhance service quality and efficiency. Drive initiatives such as automation, knowledge base development, and self-service solutions to improve user experience. Develop More ❯