2 of 2 ITSM Jobs in Redhill

interfacing parties, suppliers and technical teams Desirable certifications: ITIL 4 certification (Foundation minimum, advanced level preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards Desirable domain experience: Transport and mobility systems, particularly ticketing/Revenue Collection Systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

Asset Management or a related discipline. Minimum 10 years of experience in performance management, service assurance, asset management, service delivery, operations management or IT service management within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans … Experience working with service performance data, operational metrics, reporting packs, dashboards and governance evidence in a structured and auditable manner. Strong knowledge of IT service management and operational governance, including incident, problem, change, service review, performance reporting and continuous improvement interfaces. Demonstrated ability to coordinate across technical, operational, commercial ...