6 of 6 ITSM Jobs in Surrey

plan and applying of project delivery methodology, tooling and artefacts, including scope and change management, governance and RAID management. Experience in managing IT Service Management and Service Delivery Projects, working with internal teams, third party Clients and Vendors. Proficient in the use of Service Management tooling, such as Jira ...

responsibilities will include: Ensure all incidents and service requests are logged and accurately identified, categorised, prioritised, diagnosis and managed in the Service Desk IT service management tool Providing updates within agreed timescales Keep detailed, accurate and consideten records Work with third parties and colleagues to investigate, accurately diagnose, analyse ...

implementation. Documenting support activities, solutions, and creating knowledge base articles to drive continuous improvement and knowledge sharing. Experience with Windows Server. Experience in utilising ITSM tool sets. Experience with repairs such as troubleshooting computers that will not power on, storage issues and broken laptop screens would be an advantage Join ...

busy IT Service Desk or similar support role Strong troubleshooting skills with Windows 11 and Office 365 Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working ...

their use, architecture and common issues Provide day-to-day application support and guidance to users Manage incidents and service requests through an IT Service Management system, in line with SLAs Review and triage allocated tickets, resolving as many as possible at first contact and escalating where appropriate Maintain ...

their use, architecture and common issues Provide day-to-day application support and guidance to users Manage incidents and service requests through an IT Service Management system, in line with SLAs Review and triage allocated tickets, resolving as many as possible at first contact and escalating where appropriate Maintain ...