5 of 5 ITSM Jobs in Surrey

working directly with client users, understanding requirements, and helping turn business requirements into functional requirements and build solutions Understanding of ITIL principlesand experience using ITSM toolssuch asJira Full UK driving licence Experience and Skills: Good working knowledge of IT technologies, including MS office suite Collaborating and Remote Working using ...

more complex technical issues. In addition to the core support responsibilities, this role offers a clear development path into an IT Service Manager (ITSM) role as the business continues to scale. It's a great fit for someone with ambition to grow into a more strategic, business-facing position over ...

analysis, automation and troubleshooting), Python, and VBS. Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare. IT Service Management: Incident, problem and change management experience within an ITIL environment. Networking Skills: Fundamental understanding of networking concepts (TCP/IP, DNS, Firewalls) to address ...

have excellent customer service skills, able to adapt your communication when dealing with technical and non-technical users. This organisation uses Zendesk as their ITSM tool. What you'll get in return Salary up to £32,000 basic salary plus £3,000 car allowance, hybrid working (3 days in office ...

ability to maintain clear, accurate records of all actions undertaken. Main duties of the job What You'll do: Daily use of ITSM software and MS Teams to manage support requests, ensuring detailed documentation of investigations and resolutions. Contribute to the development of a detailed Knowledge Base to support ...