4 of 4 ITSM Jobs in Surrey

excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment ...

smooth day-to-day operations. Key responsibilities include: Supporting users with day-to-day system queries and issues Triaging and resolving tickets through an ITSM system Delivering a high level of first-time fixes and escalating where needed Maintaining clear documentation of processes and resolutions Supporting system administration tasks ...

proficient at liaising with Users at all levels. The role will involve the following: - Application Support of IT Systems Understanding of Incident Management and ITSM Manage and enhance change management procedures Experience in dealing with third parties Good communication and documentation skills. If this could be your next career move ...

business, acting as the initial point of contact for IT queries, incidents, and service requests. You will deliver effective customer support in line with ITSM best practices, providing guidance and training to users where needed, ensuring issues are logged, resolved, or escalated appropriately, and helping maintain high standards of service … Exchange, networking (WAN/LAN/Wi Fi), mobile device management, and security tools such as anti virus solutions. An understanding of IT Service Management principles is important, with ITIL Foundation certification (or a willingness to complete it) required. A degree or equivalent in an IT related subject is desirable ...