Service Delivery Manager
Redhill, Surrey, South East, United Kingdom
Rapiscan Systems
operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview The Service Manager is responsible for managing all product line services and field operations. Day to day t he job holder will manage the Customer Key Accounts and KPIs from a Service perspective and … role, (depending upon contract) regular travel to customer sites in UK and overseas will be required at short notice. Responsibilities Interface with Projects, Product line, Engineering, Sales and Service Administration taking ownership of all aspects of Services. Communicate to Senior Management through Service Reviews or other means, updates … delivery of, all service related and other assigned deliverables, on time, and to budget. Create budget per site and manage install costs. Develop Service management processes, to improve our Customer Experience, reduce costs and risks, and clarify ownership and responsibilities related to Warranty and Service Deliverables. Work alongside the more »
Employment Type: Permanent
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