3 of 3 Remote/Hybrid Root Cause Analysis Jobs in Redhill

opportunities to improve reliability, efficiency and customer outcomes. Develop structured improvement roadmaps aligned with contractual objectives, service strategy and wider business priorities. Facilitate workshops, root cause analysis and improvement sessions with operational and technical stakeholders. Develop business cases and improvement proposals, clearly defining objectives, costs, risks, dependencies … ITIL Continual Improvement practices and service management principles . Experience working across service management, operational support, engineering and architecture teams . Experience facilitating workshops, root cause analysis and stakeholder engagement activities. Strong analytical and problem-solving capability. Experience analysing service performance metrics, operational data and service reporting ...

with adjacent infrastructure teams. Incident, problem and service restoration: Act as a senior technical escalation point for complex Wintel incidents, performing triage, service restoration, root cause analysis and follow-up problem management activities in line with ITIL practices. Operational procedures and runbooks: Review, improve and create SOPs ...

Collaborate with engineering, testing, infrastructure, cybersecurity, service management, and delivery teams to ensure solutions are implemented in accordance with approved designs. Support technical investigations, root cause analysis, and solution development for complex operational and delivery challenges. Identify and manage technical risks, assumptions, constraints, dependencies, and architectural issues ...