1 of 1 2nd Line Engineer Jobs in Reigate

2nd Line Service Desk Engineer (Education Sector) Location: Reigate Salary: Up to £30,000 per annum Employment Type: Full-time About the Role We are seeking a skilled and proactive 2nd Line Service Desk Engineer with strong experience supporting users in educational environments whether in a school, college, university, or … have proven experience working within an MSP (Managed Service Provider) and be confident handling escalations, troubleshooting complex issues, and delivering excellent customer service. You will be responsible for providing 2nd line technical support to staff and students, managing tickets within SLAs, and assisting with the maintenance, configuration, and improvement of IT infrastructure across multiple educational sites. Key … Responsibilities Provide 2nd line technical support for hardware, software, and network issues. Resolve escalated tickets from 1st line engineers within defined SLAs. Support and maintain key technologies used within education settings. Manage Active Directory users, groups, permissions, and GPOs. Install, configure, and troubleshoot end-user devices, peripherals, and classroom technology. Maintain and support Office More ❯