2nd Line Remote End User Support Engineer, Erskine
Erskine, Scotland, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
DXC Technology Inc
include: Desktop/thin client hardware and software issues. Laptop hardware and software issues. WiFi, LTE, laptop, mobility support. Peripherals such as scanning devices and removable storage. Using Active Directory to troubleshoot and resolve incidents. Using Citrix tools related to user sessions. Resolving software delivery issues using SCCM. Applying knowledge base fixes to resolve incidents. Updating … equivalent work experience. Typically 2-5 years of relevant experience. May hold entry-level or intermediate certifications in the field. Essential Skills and Knowledge: Windows 10/11 Active Directory Office 365 Understanding of supported technologies/hardware General understanding of related technologies Customer service skills Willingness to undertake security vetting, including Disclosure Scotland/current More ❯
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