2 of 2 Avaya Jobs in Renfrewshire

You: ** Proven experience managing IT teams and delivering technology strategy in a complex environment. ** Strong technical background across Microsoft technologies, networking, and unified communications. ** Experience with telephony platforms (e.g. Avaya, Cisco, Genesys, or similar) would be highly advantageous. ** Sound understanding of cybersecurity standards, including ISO27001, PCI, and Cyber Essentials Plus. ** Excellent supplier management and contract governance experience. ** Strong communicator and More ❯

Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow More ❯