4 of 4 Remote Problem Management Jobs in Renfrewshire

role will involve managing service delivery processes, creating and updating policies, and designing key performance metrics to measure success. Key Responsibilities: Customer & Supplier Relationship Management: Foster and maintain strong, positive relationships with key customers and suppliers, ensuring alignment with business objectives and high levels of customer satisfaction. Customer Feedback … offerings. Service Reviews: Host and lead regular service reviews with key customers, providing insights into service performance, metrics, and areas for development. Policy & Procedure Management: Develop, maintain, and review comprehensive service management policies and procedures in line with ITIL best practices. Key areas include: Incident Management Change … Management Problem Management Issue Resolution: Serve as an escalation point for technical or business-related issues, collaborating with the Technical Support team and Support Team Leader to resolve challenges efficiently. Customer Satisfaction: Contribute to the continuous improvement of the customer satisfaction process, ensuring that feedback is effectively More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What's More ❯

of the supported systems performance. With guidance, provide configuration changes to our core applications as deemed necessary. Provide support of the release and change management processes required to implement technical changes to our core applications. Provide support in ensuring the quality of the technical application elements of internal projects … Undertake the validation and verification of technical deliverables through QA and test processes. With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes. Provide out of hours support as required and agreed with the Delivery Lead. With … in a pressurised environment Excellent technical computing, analysis, design and development skills to a proven professional level A systematic, disciplined and analytical approach to problem solving Experience from a similar support or development role in supporting business critical systems in a medium/large organisation Three year or more More ❯

in a pressurised environment Excellent technical computing, analysis, design and development skills to a proven professional level A systematic, disciplined and analytical approach to problem solving Key Accountabilities With minimal support, diagnose and resolve incidents and problems. Working to defined standards, provide support, estimation, design and development input into … of the supported systems performance. With guidance, provide configuration changes to our core applications as deemed necessary. Provide support of the release and change management processes required to implement technical changes to our core applications. Provide support in ensuring the quality of the technical application elements of internal projects … through, knowledge transfer, one to one workshop, mentoring to other teams as required. With general guidance, provide input into tasks required for the effective management of red alert, incident and problem management processes. Provide out of hours support as required and agreed with the Delivery Lead. With More ❯