2 of 2 Service Delivery Jobs in Renfrewshire

is an international outsourcing company specialising in technology led, customer experience (CX) solutions. With revenues in excess of £40m and profitable, they provide tailored, scalable, and omni-channel customer service strategies for a variety of clients across a range of industries. Their in-house software development group has its own leadership, P&L and Mission. The division helps businesses … centres to exceed performance expectations. They have a portfolio of products which is focussed on the CX environment and over the last 3 years has evolved the model of delivery and revenue creation. Moving the business to a Recurring Revenue status now creates increased opportunity to build their products and value much further. As such they are now looking … products are designed, delivered, and supported to the highest standards, driving seamless execution and outstanding customer experiences. This role focuses on aligning product strategy with operational excellence, ensuring that delivery processes are efficient, agile, and scalable while providing customers with best-in-class service and support. Leading cross-functional teams across product management, delivery, and customer operations More ❯

set of partners, you will implement, support, maintain, and improve HR systems in line with strategic business and IT roadmaps! Responsibilities Lead multi-functional Technology projects from initiation through delivery, demonstrating a high level of autonomy and initiative. Partner with HR, IT, and other partners (including vendor partners) to deliver projects on time, on budget, and in scope. Lead … day-to-day program activities and related meetings, including core team and external partners. Develop project plans, business requirements, solution design & delivery, testing, and hypercare. Maintain knowledge and expertise in Human Resources processes, HR data, and HR systems. Build domain expertise and institutional knowledge of key Thermo Fisher HR systems and how they are used across the business. Ensure … large, global organization. Experience running programs across geographical regions, functional teams, and applications. Demonstrable experience in HR processes, data, and systems (e.g., HCMs, LMS, ATS, Time & Absence systems, and Service Delivery tools such as ServiceNow). Strong tactical, critical thinking, and problem-solving skills. Strong planning, coordination, mediation, and leadership capabilities. Ability to engage with and influence diverse More ❯