1 of 1 Problem Management Jobs in Retford

doing: Managing the operational relationship with the Group’s third-party IT Service Desk and other external service delivery suppliers, acting as a service-management contact for performance, governance and operational escalation. Oversee day-to-day service delivery, approvals and major incidents, coordinating technical teams, stakeholder communications and priorities … capacity. Build strong business relationships, understand requirements and maintain IT governance, clear service ownership and support arrangements, including monthly account audits across applications. Lead problem management and continuous improvement, ensure new or changed services are operationally ready, and translate requirements into ServiceNow user stories. What we’re looking ...