2 of 2 Customer Experience Jobs in Richmond upon Thames

Manager Overview of the job The Data Scientist will own Tails.com's predictive modelling and machine learning work, with a primary focus on improving customer lifetime value (LTV) and driving more sustainable, profitable growth. They will build and develop models that help the business better understand which customers … likely to stay, spend and engage long-term, using these insights to improve acquisition strategies, customer retention and the overall customer experience. The role will work closely with Performance Marketing, CRM, Customer Experience & Retention, Product, Finance, Engineering and Data teams, taking ownership of projects from identifying ...

week depending on business needs. This is a 12 month Fixed Term Contract. About Us Launched in July 2020, Kerv is a next-generation ‘Customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period … transformation and growth following the merger of five highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, cloud omnichannel solutions to help our customers deliver industry-leading customer experience. About the Team ...