Customer Success Manager
Rickmansworth, England, United Kingdom
TechNET IT Recruitment Ltd
plan, focusing on service excellence, and nurturing strong relationships. You’ll continuously support clients in maximising the value of the company’s products, utilising data analysis and collaboration with internal teams to enhance their experiences. You will drive improvements in product support and overall customer satisfaction by handling … and managing risk to ensure ongoing satisfaction and retention comprehensive support during onboarding and training phases to enhance product adoption and usage client-related data and metrics to promptly address any adoption, trend, feature, or ticket-related issues in support calls to collaborate with the service desk team and … effective demonstrations and reinforcing product value through exemplary customer experiences and prioritising product/service updates based on customer requests, industry trends, and competitor analysis, reporting findings to key stakeholders as the voice of the customer within internal teams, including Product, Sales, Marketing, Operations, and Technical Support as a more »
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