1 to 3 of 3 Customer Service Jobs in Rochester with Remote Work Options

As one of Kents top-tier Managed Service Providers, we are seeking a Helpdesk Engineer to join our busy team in Rochester, Kent, providing 1st/2nd line support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client premises … Projects and Cyber teams. Responsibilities Technical Support: Provide support for hardware and software issues across over 2000+ endpoints. Manage and resolve technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved within agreed SLAs. Microsoft 365 and Azure Administration: Manage and support Microsoft 365 environments … and Azure-related issues Assist the Projects team with migrations, configurations, and updates of Microsoft 365 and Azure services. Client Interaction: Provide excellent customer service and support to clients, ensuring a high level of client satisfaction. Communicate effectively with clients to understand their IT needs and provide appropriate more »

As one of Kents top-tier Managed Service Providers, we are seeking a Senior Helpdesk Engineer to join our busy team in Rochester, Kent, providing 2nd/3rd line support to over 2000 users across Kent and the Southeast. The role is office based with occasional visits to client … hardware and software issues across multiple endpoints. Diagnose and resolve technical issues escalated from 1st line support. Manage and resolve complex technical incidents and service requests efficiently. Ensure all issues are logged, prioritized, and resolved within agreed SLAs. Microsoft 365 and Azure Administration: Manage and support Microsoft 365 environments … ensuring optimal performance and uptime. Assist the Projects team with migrations, configurations, and updates of Microsoft 365 and Azure services. Client Interaction: Provide excellent customer service and support to clients, ensuring a high level of client satisfaction. Communicate effectively with clients to understand their IT needs and provide more »

companies solar products and services to potential customers within the New Build/Construction industry. In this role, you will also provide a brilliant service to customers by assisting in the reduction of energy bills through providing up to date renewable energy industry knowledge. This is a fantastic opportunity more »