2 of 2 Line Management Jobs in Rochester

Line Support Consultant### 1st Line Support ConsultantApply: Rochester, Kent: Full time: Posted 6 Days Ago: R55000## **Job Description:**# **1st Line Support Consultant** We are seeking to appoint a 1st Line Support Consultant for an exciting role within our busy Customer Support department.To work as part … team delivering a first class, professional customer service in a 1st line support position. To use sound judgment and take decisions within established procedures for each service request including logging, processing and follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer ...

Description: 1st Line Support Consultant We are seeking to appoint a 1st Line Support Consultant for an exciting role within our busy Customer Support department. To work as part of a team delivering a first class, professional customer service in a 1st line support position. … follow-up, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction. JOB RESPONSIBILITIES Logging and progressing 1st line Support Calls Follow up “customer care” calls Promote the latest products and services to the customer base Logging calls from emails onto the support ...