Service Delivery Manager
- Hiring Organisation
- CBSbutler Holdings Limited
- Location
- Romsey, Hampshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £95,000
become a key point of contact for customers, ensuring services are delivered to the highest standards while taking ownership of issues, escalations, change and continuous improvement. Your responsibilities will include: Owning the end-to-end Service Delivery relationship for key Defence/National Security customers. Managing customer requests, incidents … Quality, Time, CSAT and Gross Profit. Leading service reviews, maintaining RAID/RAIDO logs and providing accurate programme reporting. Establishing and managing customer-facing Change Management processes, including chairing CABs. Supporting bids and tenders across PQQ, RFQ, RFP and ITT, including estimates, Statements of Work and technical proposal ...