Service Desk Analyst
- Hiring Organisation
- Devonshire Appointments
- Location
- S66, Hellaby, Rotherham, South Yorkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £30000 - £35000/annum
scope for FCR as possible during the initial contact to reduce the need for escalations and improve efficiency. Troubleshoot complex issues across Windows, macOS, Microsoft 365, Entra ID/Azure AD, VPN, and endpoint management tools to deliver FCR capability. Technical Support Provide first-line technical support … Attributes we are looking for Proven experience in an IT service desk or technical support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution ...