Remote Senior Technical Support Specialist- UK
- Location
- Ruthin, Denbighshire, United Kingdom
building the world s first Universal AI Employee a production-grade agentic AI platform that automates real enterprise workflows across HR, IT, Finance, and Operations. Ema s customers do not run demos. They replace mission-critical, manual business processes with agentic AI systems that operate across multiple SaaS tools, APIs … providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives/negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1/Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated incidents through ...