1 of 1 Remote User Experience Jobs in Sale

and fixes where possible, routing to 3rd party supplier, triaging and escalating tickets when required. A broad technical knowledge is required ideally with Retail/EPOS/POS solution experience, alongside ITIL experience in Incident, Request, Change, Problem, Release, Event and Knowledge management. Report Line As part of the support team you will report to the Team Lead. … Working mix of office and home working Personal Qualities You will be forward thinking, customer focussed and self-motivated with the drive to improve all support services and the user experience. Must aspire to a culture of service excellence, always putting the customer, our people, and our business at the centre of everything you do. Demonstrate strong organisational skills … a high quality of service Hours Working on a shift basis Monday to Sunday 08:00 to 18:00 *Some variations may apply Skills Required: Essential 1-3 years' experience 1st/2nd line support Excellent troubleshooting and problem-solving skills. Experience in 1st line support. Experience with supporting customers over the phone Experience of ticket More ❯