Service Delivery Analyst
- Hiring Organisation
- Gerrard White
- Location
- Salford, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent, Work From Home
requires strong ITIL process expertise, analytical skills, and the ability to minimize service impact through effective management of Major Incidents, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration, and Risk Management. This role includes collaboration with technical and business teams to resolve root causes of service issues, drive … ensuring timely communication and resolution. Facilitate postincident reviews and root cause analysis to prevent recurrence. Service Continuity & Risk Management Govern IT Service Continuity and Disaster Recovery processes; plan and execute DR tests. Maintain and report on risk registers, articulate risks to stakeholders, and track remediation activities. Provide management ...