1 of 1 Remote Mentoring Jobs in Salford

refining effective processes and workflows to enhance efficiency, consistency, and user satisfaction across the organisation. What does the job involve? Line manage and develop support team members, providing guidance, mentoring, and coaching to enhance performance. Plan team workload, manage shift patterns, holidays, and resource allocation. Ensure consistent achievement of incident and service request SLA targets. Act as the escalation point … business to achieve its regulatory requirements, including consumer duty. Competence, knowledge and skills Credible, professional, and able to inspire confidence with the team and stakeholders. Strong leadership, coaching, and mentoring skills to develop team performance. Self-motivated, proactive, and able to manage multiple priorities independently. Excellent communication and customer service skills, able to explain technical issues clearly to non-technical More ❯