3rd Line Network Engineer
- Location
- Salford, England, United Kingdom
improving complex customer network environments. You will take ownership of escalated incidents, lead technical investigation through to resolution, identify root cause through problem management, present and deliver approved changes through CAB, and contribute to continual service improvement across our managed services. You will act as a senior escalation point … repeat issues and/or duplicated alerts, and work toward finding the true root cause under a problem record. Support our customers through planned release management processes (in and out of core hours where required) by planning, preparing, conducting, and documenting the process. Align to the On-Call ...