2nd Line Support Team Lead
- Hiring Organisation
- Hays Specialist Recruitment Limited
- Location
- Salisbury, Wiltshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 - £40,000 per annum
ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing incident trends, identifying root causes … least 1 years demonstrable experience following ITIL processes as this is a key area you will lead the team on), following service management disciplines, processes, and toolsets.You will be confident engaging with a wide range of stakeholders and have a strong customer service mindset. Adaptability is essential ...