2nd Line Support (Team Lead)
- Hiring Organisation
- Hays Specialist Recruitment
- Location
- Salisbury, Wiltshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 35,000 - 40,000 Annual
performance through regular one-to-ones, performance reviews, and coaching, creating a positive and collaborative team culture. You will monitor service desk KPIs, oversee incident and request management, and ensure service management processes are followed and continually improved. A key aspect of the role will be analysing … incident trends, identifying root causes, and implementing preventative measures to improve service resilience.You will act as the primary point of contact for escalated issues and major incidents, coordinating resolution activities and delivering clear, professional communication to the wider business. You will also drive continuous improvement initiatives, maintain accurate documentation ...