1 to 7 of 7 Service Management Jobs in Salisbury

future and become a leading partner to the Armed Forces. They are looking for a IT Project Manager to come join an expanding Project Management team and be part of an exciting chapter in the company's journey. Your new role Their IT stack is mainly Microsoft based, and … and non-technical stakeholders. What you'll need to succeed Previous experience as a IT Project Manager and agile delivery methodologies (Sponsor and Stakeholder management and excellent communication skills. Proficient at managing time and resources and the ability to draw up detailed project plans and schedules. Proven leadership skills … and stakeholders. Critical thinking and problem-solving skills and capable of managing crises as and when they arise. Desirable skills, experience and qualifications: Project Management Qualifications including Prince 2, Certified Project Manager, Professional in Project Management. Agile qualifications such as Certified ScrumMaster, Agile Project Management. Understanding of Project Management more »

UK for the last 5 years minimum) Our client provides infrastructure and support services to the armed forces. Role: As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support. What you will be doing: Provide IT support to users via … the IT Service Desk. Handle and manage incoming calls and online requests to the IT Service Desk. Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner. Through troubleshooting and fault diagnosis, triage and resolve user issues as a … first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Provide on-site support in regions as required. Identify more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

into building, configuring, and solving desktop and laptop systems Respond to incident requests, internal works orders, and other queries, ensuring flawless operation via the Service Management tool Install encryption software and add users to Active Directory software groups Install, configure, and maintain network printers, and support remote access … support environment Navigate Windows 10, Microsoft applications, Office, SharePoint, and Outlook smoothly Understand Thin Client environments, Citrix, VMWare, LAN/WAN technologies, and systems management Ability to optimally fix applications and hardware in a customer-focused environment Familiar with ITIL practices It would be great if you had: Familiarity more »

hybrid from our Rollestone office near Salisbury. This is a permanent position. The Remote Resolution Centre (RRC) Delivery Lead role is a home-based management position accountable to the UK Delivery Manager. Direct reports to the RRC Delivery Lead are RRC Technical Resolution Engineers. JOB PURPOSE The RRC Delivery … their Team, encouraging engagement whilst promoting the Company Values. The RRC Delivery Lead has the responsibility of ensuring that the RRC delivers the required service and provides line management for the home based RRC Technical Resolution Engineers (TREs) who are responsible for maintaining the Remote Resolution Centre output … and driving service improvement within the function. MAIN ACTIVITIES AND TASKS Oversee delivery of the RCC to ensure that it delivers the day-to-day service. Line management responsibility for all RRC TREs covering multiple locations within the UK including PDRs, mentoring, and disciplinary management for team more »

support (PCs, laptops, peripherals, printers) Build, configure and troubleshoot desktop and laptop systems Incident requests, internal works orders and other queries assigned via the Service Management tool Resolve daily issues Install, configure and maintain network printers Installing and supporting remote access connections Installation of encryption software Alignment to …/2016, SharePoint 2019, Outlook 2013/2016 Understanding of Thin Client environments Knowledge of Citrix and VMWare LAN/WAN technologies, systems management and monitoring tools Experience in a customer environment It would be great if you had: DV clearance Knowledge of Sys Track ITIL4 Foundation If you more »

work with business (end user) and technical teams, clarifying and documenting business needs, analysing business problems and identifying opportunities in the context of IT service solutions. You will play a key role in the delivery of IT related projects and business process improvement, acting as the ‘bridge’ between technical … work closely with business stakeholders. Assess business area and end user needs and current processes, providing advice on how to develop and implement IT service improvements, whilst analysing, documenting and prioritising their requirements that enable a chosen solution to be specified, developed, evaluated and tested, using IT Project Office … a relevant subject (e.g. Degree) ISEB Foundation in Business Analysis (or equivalent) ISEB Certificate in Requirements Engineering (or equivalent) Experience of working with ITIL Service Management Processes and Lifecycle Desirable - V3 Foundation Certificate (or later) What you'll get in return Opportunity to join our company stakeholder pension more »