1 to 3 of 3 2nd Line Support Engineer Jobs in Scotland

1st/2nd Line Support Engineer (MSP) The Opportunity: We are on the lookout for a seasoned 1st/2nd Line Engineer to bolster my clients dynamic team. If you have a passion for technology, outstanding communication skills … implementing and managing solutions for Backup, Disaster Recovery, and Business Continuity. Qualifications and Skills: Minimum of 4 years of experience as a 1st/2nd Line Engineer. Strong communication and interpersonal skills. Relevant certifications (e.g., Microsoft, Cisco, VMware). Exceptional troubleshooting and problem-solving skills. Attention to more »

in need, ensuring they receive the love and care they deserve. You will be working on a busy Service Desk receiving, and resolving support calls and emails to provide the best possible experience to colleagues: taking ownership … of problems, responding in a timely and professional manner, maintaining service targets, and excellent case documentation. Key Responsibilities: Provide 1st line and 2nd line phone, desk-side and remote support to business users by analysing and troubleshooting to resolve incidents, including resolution of … to-day and periodical reporting of issues, usage and performance metrics Assist with research for software and hardware upgrades. Requirements: Experience in 1st/2nd line support Practical experience of Microsoft Windows 10/11, Office 2016/365 support Ability to analyse more »

Channel Awards. Role : We have created a new role to strengthen our IT Support team, which requires a professional, likeable and thorough 2nd Line Technician to provide on-site support. Duties include: Picking up customer calls, logging a case and handling the query from beginning … customer updated throughout Working through assigned tickets from triage, from beginning to resolution, keeping the customer up to date throughout Supporting the 1st line team, acting as an overflow during busy periods Escalating to 3rd Line, if required Supporting the 3rd Line team with … organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong working knowledge of Microsoft-based operating systems, with emphasis more »