3 of 3 3rd Line Support Technician Jobs in Scotland

Being SilverCloud’s 3 rd Line Support Technician SilverCloud is recruiting an experienced 3rd Line Support Technician to serve as the final escalation point for complex IT issues. This key role ensures timely resolution of technical challenges—particularly those affecting end users—and supports continuous improvement in … service delivery. Key Connections The 3rd Line Support Technician, you will report directly to the Head of Service Delivery & work hand-in-hand with both the Service Desk TL and the IT director to ensure organisational objectives are delivered and enhance the customer experience. Essential Skills & Key Competencies Act as the highest-level … business needs. Contribute to improving support processes and identifying recurring issues for root cause analysis and long-term solutions. What We’re Looking For Demonstrated experience in 3rd line support roles within an IT or Managed Service Provider (MSP) environment. Strong technical knowledge in: Windows Server & Active Directory Microsoft 365 and Azure Networking More ❯

Xerox Edinburgh, Scotland, United Kingdom Join or sign in to find your next job Join to apply for the IT Support Technician - 3rd Line role at Xerox Xerox Edinburgh, Scotland, United Kingdom 1 day ago Be among the first 25 applicants Join to apply for the IT Support Technician - 3rd Line role at Xerox About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of … in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising More ❯

across nine UK locations, Xerox IT Services aims to help SME organisations work smarter. That means expertise in identifying and implementing appropriate technologies, combined with the ability to support those solutions to optimise a customer's return on investment. Xerox IT Services provides agile managed print, IT, VoIP and document capture technology, expertly deployed and supported for those … in providing a high-quality IT support services to our customers for the Glasgow, Scotland location. The primary function of the role is to act as a 3rd line engineer that takes ownership of escalated IT support calls, due to either their high technical or priority nature. The individual should be comfortable liaising … with customers over the phone or email, possess a familiarity of Xerox IT clients and the ability to access all relevant support tools and information as required. In addition to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for More ❯