Role: Working on a busy Helpdesk within a Facilities Management environment Manage communication via phone, emails and radio calls Log reactive tasks on CAFM system Download and allocate worksheets for engineers/cleaners/sub-contractors Update CAFM once engineers/cleaners/Sub contractor's feedback is received Order … for further work where necessary Arrange for quotes to be raised where required Strictly monitor all open tasks until resolution Close down tasks on CAFM once completed Produce reports to demonstrate Helpdesk performance Prepare for cut over imminently to the new CAFM system Scan and file completed worksheets Requirements bout more »
and documented in real time. * Carry out reactive tasks throughout the sites * Complete all relevant paperwork for PPM, reactive and breakdown works * Update customers CAFM system in real time * Ensure that plant faults and defects are swiftly remedied to maintain plant in serviceable order. * Ensure that suitable spares are available more »
them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our Omnichannel communication and ticketing systems. Manage client sub-contractor including: meet with Ac... APCT1_UKTJ more »
Livingston, West Lothian, Scotland, United Kingdom
Simply Solutions (Europe) Ltd
them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our Omnichannel communication and ticketing systems. Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes … strategy to ensure best fit alongside the company's growth. Monitoring the client Facilities Help-desk email inboxes. Inputting and tracking jobs on the CAFM system as required. Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs and chasing engineers for more »