expansion by successfully introducing and integrating Grafterr’s product ecosystem into the workflows of our most engaged users. In this pivotal role, you will own and scale the
customer onboarding, activation, and success function, ensuring your team delivers seamless product adoption, technical support, and account management. Your objective: ensure every
customer not only derives value from our platform … webinars, and help centre content.
Customer Success Leadership Lead and evolve our
Customer Success Team to streamline
onboarding, product activation,
customer success, and technical support. Drive
customer onboarding and product adoption strategies to shorten time-to-value and maximise activation. Own retention, renewals, churn mitigation, and overall account health. Maintain high
customer satisfaction (CSAT, NPS) and … regularly to leadership and stakeholders. Build a roadmap to evolve the CS team into a PLG-driven, scalable growth engine. What Success Looks Like (First 6–12 Months)
Customer onboarding times are reduced and automated.
Customer activation and feature adoption rates increase significantly. NRR improves via usage-based upsell and targeted cross-sell initiatives. The CS team runs
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