Head of Service Management
- Hiring Organisation
- Lorien
- Location
- Glasgow, Scotland, United Kingdom
consistent ways of working across all locations. The organisation is also advancing its tooling and operating model, including moving toward the next generation of ConnectWise and greater automation. You’ll help define and implement a modernised service model, ensuring that 1st–3rd line support, out‐of‐hours coverage and incident … partnering with offshore teams, managing vendor performance, owning SLAs/KPIs, and improving operational hygiene across monitoring, change, backups and controls. Experience with ConnectWise is a plus, but strong hands‐on experience with modern ITSM tooling (ServiceNow, Jira SM, Zendesk, etc.) is equally valuable. Working Pattern & On‐Call This ...