2 of 2 Remote/Hybrid Customer Engagement Jobs in Scotland

Support and manage cloud-based VoIP systems. Documentation: Maintain accurate and detailed technical documentation for systems and processes. Skills & Experience Required Excellent interpersonal and customer engagement skills, with the ability to communicate technical concepts clearly Advanced troubleshooting expertise across Windows 10/11 and macOS platforms In-depth ...

software tooling and developer kits (SDKs) used both internally and externally. Working closely with Product, Engineering and Services teams, you will translate strategy and customer needs into clear technical requirements, balancing near-term delivery with long-term product evolution. You'll play a key role in enabling engineering velocity … managing technical trade-offs, and building scalable, secure software foundations. Key responsibilities Own technical product areas from discovery through to delivery Translate customer and business needs into robust technical requirements and user stories Shape product roadmaps, prioritise backlogs, and manage architectural dependencies Act as the bridge between engineering, commercial ...