6 of 6 Remote Customer Engagement Jobs in Scotland

Role: Customer Success Manager Type: Permanent Salary: Up to £70,000 per annum, depending on experience Travel: Remote with travel every 2-3 weeks to Lanarkshire and surrounding areas iO Associates are delighted to be supporting a digital health company on their search for a Customer Success Manager. This is a fantastic opportunity for someone with a clinical … background who has transitioned into technology, implementation, or customer success, and who's passionate about improving patient care through digital solutions. In this role, you'll be the key link between healthcare customers and the product team, ensuring the successful implementation and ongoing success of a digital care coordination platform used by NHS organisations. You'll manage relationships, lead … and clinical teams achieve real outcomes through technology. Key Responsibilities Manage relationships with NHS customers, acting as their primary point of contact Lead implementation projects, ensuring smooth rollouts and customer satisfaction Collaborate with clinical and operational teams to design and optimise care pathways Deliver training, support and guidance to help users get the most from the platform Monitor customer More ❯

ambitious Legal Counsel/Lawyer (interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world’s leading cloud communications and Customer Experience technology providers. As Europe’s top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement in over 150 countries — and we … Bracknell Hybrid Working – 3 days per week in office (trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner 2025 Magic Quadrant for Contact Center as a Service. 2025 Gartner Voice of the Customer for CCaaS Reporting to … SaaS, IT, Commercial background. Who We Are: At Content Guru , we help the world’s biggest brands - from healthcare and government to retail and finance deliver exceptional, always-on customer experiences through our storm cloud platform . Recognised by Gartner and industry analysts worldwide, we combine cloud, AI, and automation to redefine how businesses connect with customers. Our culture More ❯

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

focus will be on building relationships with IT decision-makers, identifying new opportunities, and generating qualified leads. You'll support the sales pipeline through inbound and outbound calls and customer engagement as part of our clients Commercial Marketing Team. What You'll Be Doing: Drive lead generation through targeted inbound and outbound calls aligned with marketing campaigns, ensuring … accurate system updates Build strong customer relationships by promoting products and services Profile customers to understand their needs and tailor solutions effectively Partner with sales and marketing teams to align messaging and drive revenue growth Maintain accurate records of customer interactions and update CRM systems Provide feedback on campaign performance and customer insights to improve outreach Develop More ❯

based contact centre solutions at enterprise scale. This role is instrumental in shaping digital transformation initiatives, ensuring regulatory compliance, and implementing secure, resilient, and scalable systems that support omnichannel customer engagement. The ideal candidate will have hands-on experience delivering AWS contact centre solutions, migrating from legacy platforms, and aligning architecture decisions with industry best practices and compliance requirements. … practices. Operational Leadership Monitor KPIs/SLAs including AHT, CSAT/NPS, and abandonment rates via dashboards. Drive capacity planning, incident management, and continuous service improvement initiatives. Stakeholder & Governance Engagement Facilitate executive-level workshops, translating business needs into technical roadmaps. Prepare TCO/ROI analyses, investment cases, and maintain audit-ready documentation. Required Experience & Skills 15+ years in architecture More ❯

Mon-Thurs), 8am - 3pm (Fri - working from home) Reporting to: Managing Director Direct reports: 4 Values: Ethical, Sustainable, Trusted Company: UK's Largest Bar Soap Manufacturer with a global customer base whose products Featured In: British Vogue, GLAMOUR, Elle, GQ, Beauty Bay, Stylist Magazine, HELLO! And More... Your Background/Skills: Experience of managing a quality team, experience of … Define, monitor, and report on Quality KPIs. • Coordinate and support external and internal audits, including traceability and recall exercises. • Safeguard product quality—ensuring in-process and finished goods meet customer standards. • Investigate complaints, non-conformances, and deviations; drive root cause analysis and implement CAPAs. About You: • Degree in a scientific discipline or extensive manufacturing experience with a strong focus … Organic. • Experienced leader with a history of managing and developing high-performing teams. • Proficient in Office 365 and ERP systems. • Clear, confident communicator—skilled in cross-functional collaboration and customer engagement. • Strong presence within senior management, capable of delivering impactful results and updates at board level. What's on Offer: • Competitive Market Salary • 4-weekly pay cycle 33 days More ❯