13 of 13 Remote Customer Experience Jobs in Scotland

globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team in Glasgow! What we can give you: 37.5-hour working week with flexible working options, giving you that much needed work/… Digital GP App via Aviva Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Leader, you will be a strategic partner in transforming the customer journey through data-driven insights, voice of the customer (VoC) analysis, and … analytical expertise with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and execution of qualitative and quantitative More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Experience managing data products or platforms, ideally customer data platforms (CDPs … BI, Looker) to drive product decisions. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses … of Agile frameworks and Product delivery. Analytical mindset and ability to prioritise based on value derived from data insights. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value … against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams to achieve their best work. Minimum criteria Demonstrable experience as a Product Owner or in a similar role. Experience as a Data Product Owner or Product Owner for data/analytics platforms. More ❯

one of the fastest-growing retailers in the UK. And we want to pass that growth onto you. At Screwfix, we're on a mission to make every search experience fast, relevant, and intuitive. We're looking for a Product Owner to lead the vision and delivery of our Search Tech capabilities, from algorithm tuning and ranking strategies to … and impact across the organisation. You'll be instrumental in shaping the platform's roadmap, driving architectural decisions, and ensuring it meets the needs of multiple product teams and customer journeys. Your focus will be on enabling seamless, intelligent, and high-performing search capabilities that help users find exactly what they need, when they need it You'll also … a key role in our strategic RFP process to identify and implement a best-in-class search solution for Screwfix, helping shape the future of our technology stack and customer experience. At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That's why we've built a workplace that works for you- combining flexibility, inclusivity, and sustainability More ❯

Business Unit: Digital Experience Centre Salary Range: £23,500 per annum DOE+ benefits Location: UK Hybrid - Gosforth/Glasgow area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding … provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers. … a way customers understand. • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment. • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment. • Proven More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on for further information on this exciting opportunity. Search is an equal opportunities recruiter and we welcome applications More ❯

thereafter. Duties and Responsibilities for this opportunity will include: Provide data analysis to enable the influencing of Regional Management teams across the delivery organisation to drive an improvement in customer experience across all performance measures Inputting into the design and roll out of performance strategies by effectively using data to ensure the successful implementation across the delivery organisation … Excel skills including formulas, pivot tables, calculated fields, Power Query, Macros and VBA Exceptional communication skills with the ability to build strong and trusting relationships across all organisational levels Experience within an analytical role with management of high volume of information Strong analytical skills that make you comfortable handling large amounts of data as well as being able to … translate findings into solutions to drive business improvements You must be available to start for work immediately and drive due to the location. If you have suitable experience and are interested in this position, then please apply now or contact me on (url removed) for further information on this exciting opportunity. Search is an equal opportunities recruiter and we More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits What’s the job? As a Data Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices. With robust support and … training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally. You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of More ❯

DaySmart Software builds tools to help small businesses run efficiently and grow confidently. Our products are tailored for industry-specific needs and designed to simplify operations while improving the customer experience. TeamUp is a key product within the DaySmart portfolio. TeamUp makes life easier for fitness businesses like gyms, yoga studios, and personal trainers. We simplify class scheduling, membership … limited structure, and can balance both strategic improvements and tactical, day-to-day execution. Key areas of responsibilities will include: Campaigns & Automation Audit, manage, and optimize HubSpot workflows, emails, customer journeys, lifecycle stages, and other relevant tooling. Execute campaigns from setup through to QA and performance review. Track results and surface opportunities for improvement. Collaborate with sales, marketing, and … the role suits someone who is adaptable and excited to bring more clarity and process over time. Required Skills Tools: 3+ years in marketing operations or automation utilizing HubSpot Experience: Background in B2B Technical skills: Comfortable using workflows, reports, and CRM tools; familiarity with HTML is a bonus Problem Solver: Able to navigate ambiguity and proactively suggest improvements Collaborative More ❯

Full time posted on Posted 2 Days Ago job requisition id R-100724 We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation … to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus. Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining … with intention, connection, and a shared sense of purpose. Together, we're transforming the way businesses learn from and connect with their users. What We're Looking For Extensive experience as a Scrum Master, Agile Coach, or Engineering Manager in a SaaS or product-led environment Experience mentoring and supporting engineers at various stages of their careers A More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

with their customers?An innovative software solutions provider is searching for a dynamic Head of Sales to spearhead their mission to expand market reach, drive revenue, and deliver exceptional customer experiences. This is a rare opportunity to step into a senior leadership role where youll own the entire growth function from sales and professional services to customer success … Take ownership of the sales pipeline from prospecting through to close, including outreach, demos, proposals, and negotiations. Lead and inspire a high-performing team , spanning Sales, Professional Services, and Customer Success, fostering a culture of performance, collaboration, and customer-first thinking. Drive revenue targets, reporting on KPIs such as new revenue growth, customer acquisition rates, and sales … trends and competitor insights , translating them into compelling value propositions and strategic opportunities. Work closely with Product and Technical teams to align go-to-market plans and deliver seamless customer experiences. Manage financial forecasting, resource planning, and billing processes related to recurring revenues and professional services. About You Were looking for someone who brings: A proven track record of More ❯

now looking for an eager candidate to join us as a Network Engineer Level 4 apprentice with CompTIA Network+. You will have the opportunity to gain valuable skills and experience as you complete your Level 4 apprenticeship. Role Maintain a high level of customer service as a primary point of contact in the service desk. Maximise customer network performance by monitoring, troubleshooting problems and outages. Ensuring customer equipment, firewalls, switches, servers etc. are maintained in a timely manner to the latest stable versions as per their contracts. Assist 2nd line in securing customer network, firewalls, and other infrastructure components by establishing cohesive rules and policies and defining and monitoring access. Ensure the technology, systems … and support are optimised for customers, including individuals or teams working remotely from or from customer sites. Be a true team player, working professionally and constructively with colleagues, offering help and assistance. Training Why choose our Network Engineer Level 4 apprenticeship? Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education More ❯