19 of 19 Remote Customer Experience Jobs in Scotland

deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential. We have an exciting opportunity for a Customer Experience Analyst to join our team! What we can give you: 37.5-hour working week with flexible working options, giving you that much … Private medical cover from 12 months Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme Role Purpose: As a Global Customer Experience & Data Analytics Analyst, you will play a crucial role in analysing and interpreting customer and business data to enhance overall customer experience and operational efficiency. This role requires strong analytical skills, attention to detail, and the ability to effectively communicate insights to internal teams and external clients. You will be responsible for gathering, processing, and analysing customer and business data, developing reports, and supporting decision-making through actionable More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

the office). Purpose of the Role: As a Business Analyst, you'll deliver a prioritised journey backlog to improve the end-to-end customer journey, including identifying opportunities to enhance the Travel and International Payments proposition and providing your expertise. Working in sprints as part of a self … organising team, you'll make sure that we place the customer at the heart of everything we do, while retaining a commercial drive. To do that you'll build an understanding of, and anticipate their needs, and you'll gather early feedback on what will deliver value. As a … Business Analyst you will be responsible for: Delivering, consolidating and automating all business performance and proposition activities that keep the customer journey running effortlessly. Monitoring competitor activity across the journey portfolio and actively identifying responses to market changes. Managing incidents effectively and looking for opportunities to increase resilience within More ❯

testing, training and business readiness elements of the project lifecycle. What you’ll do: Develop deep understanding of Billing processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … Qualifications What we’d love you to bring: Experience in process analysis and improvement initiatives, certification such as Lean/Six Sigma would be an advantage Experience in a regulated environment, with a focus on developing and enhancing billing processes, is advantageous Detailed analytical abilities, an inquisitive nature More ❯

working with project teams to complete technical onboarding ,testing and production deployment. Ongoing projects include both CyberArk and SailPoint with the role requiring engineering experience in either one however preferably both. The role reports directly to the project manager. The role holder will work closely with our Cyber Security … of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range … of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience: • Experience in security or Cyber Security Degree • IT Security/Information Security knowledge • CyberArk PAM • SailPoint IdentityIIQ • Hands-on experience with Windows/Linux More ❯

Job Title: Lead Generation Advisor - Portuguese Speaking Job Description Experience the power of a game-changing career Are you fluent in Portuguese and passionate about driving business growth? Here's your chance to elevate your career with Concentrix supporting our prestigious multinational client in the realm of electronic payment … in this permanent, full-time position with the added perk of working from home. This is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We'll give you all the training, cutting-edge … to identify outdated features and qualify leads effectively Meticulously collate company information with a keen eye for detail to ensure accuracy and relevance Drive customer satisfaction and elevate the client brand by providing an exceptional customer experience at all touchpoints Your qualifications Concentrix is a great match More ❯

project delivery in terms of scope, quality, cost, schedule, and client satisfaction. Manage day-to-day Project operations for timely, high-quality service and customer satisfaction. Respond to changing customer priorities through effective communication Reporting and Documentation: Maintain accurate project documentation, including status reports, project plans, and meeting … customers to gather requirements, develop project scopes, and liaise with stakeholders. Build strong relationships with end users, stakeholders, and outsource providers to deliver exceptional customer experiences. Manage stakeholder expectations and address concerns proactively. Resource Management: Allocate resources efficiently across all teams, including production of Resource Heat Maps. Resource Blueprints … Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for More ❯

project delivery in terms of scope, quality, cost, schedule, and client satisfaction. Manage day-to-day Project operations for timely, high-quality service and customer satisfaction. Respond to changing customer priorities through effective communication Reporting and Documentation: Maintain accurate project documentation, including status reports, project plans, and meeting … customers to gather requirements, develop project scopes, and liaise with stakeholders. Build strong relationships with end users, stakeholders, and outsource providers to deliver exceptional customer experiences. Manage stakeholder expectations and address concerns proactively. Resource Management: Allocate resources efficiently across all teams, including production of Resource Heat Maps. Resource Blueprints … Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.) Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role). Unleash Your Potential: Access abundant opportunities for More ❯

offering development. Learning & Development - Training to support your career development and the skills demand within the company, certifications etc. Your Profile You will bring experience in transforming business through technology and transforming the way clients operate. Comfortable at working in a technology-driven environment, you will bring proven skills … and experience in the following: Experience in cloud strategy and implementation for large or mid size organisations on public clouds (AWS, Azure or GCP) Experience in developing cloud adoption strategy and roadmaps for clients Implementation of cloud strategies & transformation plans for clients to migrate to cloud. Experience … industry clouds provided by AWS, Azure, GCP in one or more industry domains Understanding of the role of cloud for transformation of data & analytics, customer experiences and enterprise transformation Understanding of cloud operating models for public/private, hybrid and multi-cloud Understanding of cloud security models, DevSecOps and More ❯

LGBTQ+ business community. Please do not contact the recruiter directly. We are currently seeking a mixed-methods User Researcher to join our rapidly growing CX team here at Skyscanner. Our mission is simple: help all teams at Skyscanner to better understand our users in order to shape product, marketing and … user, obsessing over the relevant metrics, making hard trade-offs, removing blockers, scaling up successes and learning from failure. Your Skills You have solid experience conducting strategic and tactical product research in a business setting. You are comfortable executing a range of methods (such as usability testing, interviews, surveys … paced environment. You are data-driven and love connecting the what and the why to keep the user at the centre of our decisions. Experience in e-commerce/travel tech would be a plus. Breadth of research method expertise, across both qualitative and quantitative would be advantageous. What More ❯

highest level of service is being received and optimal use of the product is being maintained. Monitor performance metrics and implement initiatives to improve customer experience. Seek and translate client feedback to maximise proposition development. Foster and develop a client-centric, high-performance and collaborative culture. Work closely with … teams to ensure business growth goals met and exceeded. Utilise expert insurance industry knowledge and commercial acumen to develop a wide client network. Essential experience includes: Extensive experience in/supplying to the commercial insurance industry, working in relationship management/business development/sales. Experience managing More ❯

technology decisions, leveraging cloud-native, scalable, and secure solutions on Microsoft Azure. Work closely with Product Managers and UX Designers to translate business and customer needs into technical solutions that deliver measurable impact. Encourage experimentation with AI, automation, and machine learning to improve engineering efficiency and enhance customer … alignment between engineering, product, and business goals. Advocate for secure coding practices and ensure applications meet performance, reliability, and compliance standards. About the candidate Experience leading and mentoring technical teams in an Engineering Lead, Tech Lead, or similar role. Strong experience in .NET (C#), JavaScript/TypeScript and … or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values More ❯

decisions, leveraging cloud-native, scalable, and secure solutions on Microsoft Azure. br Work closely with Product Managers and UX Designers to translate business and customer needs into technical solutions that deliver measurable impact. br Encourage experimentation with AI, automation, and machine learning to improve engineering efficiency and enhance customer … product, and business goals. br Advocate for secure coding practices and ensure applications meet performance, reliability, and compliance standards. br About the candidate br Experience leading and mentoring technical teams in an Engineering Lead, Tech Lead, or similar role. br Strong experience in .NET (C#), JavaScript/TypeScript … or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values More ❯

technology decisions, leveraging cloud-native, scalable, and secure solutions on Microsoft Azure. Work closely with Product Managers and UX Designers to translate business and customer needs into technical solutions that deliver measurable impact. Encourage experimentation with AI, automation, and machine learning to improve engineering efficiency and enhance customer … teams to ensure alignment between engineering, product, and business goals. Advocate for secure coding practices and ensure applications meet performance, reliability, and compliance standards. Experience leading and mentoring technical teams in an Engineering Lead, Tech Lead, or similar role. NET (C#), JavaScript/TypeScript and Node.js. Familiarity with Microsoft … happy to help. We define diversity in its broadest sense this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. If you need assistance or an More ❯