14 of 14 Remote/Hybrid Customer Experience Jobs in Scotland

title: Customer Journey Manager Location : Edinburgh (Hybrid - Office twice a week) Contract Length : 6 months (Potential for extensions) Daily Rate : £475.00 (Umbrella) Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want … hear from you! Our client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Umbrella) Rate: £475 per day (Umbrella) or a PAYE salary of £63,000 per annum + 5% annual bonus Are you passionate about optimising customer experiences? Do you thrive in collaborative environments where your insights can make a real difference? If so, we want to hear from … client is seeking a dynamic Customer Journey Manager to join their team and elevate their platform experience to new heights. Role Overview : As a Customer Journey Manager within the Intermediary Platform Savings Lab, you will play a pivotal role in analysing and optimizing ...

Customer Service Manager (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

SaaS company helping regulated businesses send, store and sign securely. We work with leading firms across financial services and wealth, helping them modernise customer communications, document experiences and signing journeys without forcing large-scale transformation. Our platform is built for regulated use cases where security, auditability, customer experience and integration into existing journeys matter. Our products help clients: deliver secure digital communications provide secure document storage and sharing streamline customer and adviser journeys replace manual, paper-based and fragmented processes improve visibility, governance and evidencing across customer interactions The role We are hiring a Solutions ...

Customer Success Team Leader (SaaS) £37,000 - £45,000 Bonuses Glasgow, Hybrid Full Time, Permanent My client is a global SaaS business who due to growth is looking to recruit an experienced leader passionate about servicing and retaining existing business. This is your chance to shape, lead, and elevate … successful SaaS business. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

future. We are looking for a hands-on, people-first leader who thrives on developing high-performing teams, building structure, and turning customer relationships into real commercial growth. If you love getting stuck in, coaching individuals, improving processes, and driving results, this is the kind of role where … role for someone who enjoys balancing leadership with delivery. You will be just as comfortable coaching your team as you are leading key customer conversations yourself. Lead, develop, and inspire a small team of Account Managers Create a culture of accountability, performance, and continuous improvement Introduce structure, rhythm ...

thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers a consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating … efficiency and value for money. Support sustainable growth by aligning people, processes, and suppliers to organisational priorities. Person Specification Essential Proven leadership and management experience within a complex or scaling organisation. Strong financial and commercial acumen, with experience managing budgets, suppliers, or contracts. Demonstrated ability to use performance ...

opportunity for someone who thrives in a role where every day presents a new technical challenge and where your methodical approach will directly improve customer experience. As a Support Engineer, you will benefit from: 25 days holiday + bank holidays Guaranteed on call bonus Company funded healthcare plan Life … documentation and knowledge articles Troubleshooting printers, terminals, and associated equipment Escalating complex issues to senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working ...

future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is a billion … will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your customers ...

Educate customers on services, Microsoft security capabilities, and emerging threats to support informed decision-making. Develop, maintain, and deliver structured account plans for each customer, aligned to their business and security objectives. Articulate and track each customer’s cyber security maturity, providing guidance on improvement areas. … primary point of contact for customer escalations, ensuring issues and complaints are resolved promptly and professionally. Work cross-functionally with internal teams to ensure consistent, high-quality service delivery. Gather customer feedback and advocate for improvements that enhance the overall customer experience. Key Skills & Experience Proven ...

working with a leading utilities organisation supporting critical infrastructure across Scotland, currently looking to bring in a Planning Technician to join their Customer Response and Streetworks team. This is a fantastic opportunity to play a key role in coordinating essential field operations, ensuring work is delivered efficiently while maintaining … strong focus on customer experience. The Role As a Planning Technician, you'll be responsible for planning, scheduling, and managing a high volume of reactive and customer-driven work , including repairs and streetworks activity. You'll act as the central point of contact between field teams, customers ...

through transformation journeys that deliver real resultsExperience in strategic engagements for large or mid size organisations on public clouds (AWS, Azure or GCP)Proven experience in shaping and delivering cloud adoption strategies and transformation roadmaps that align with client business objectives.Demonstrated success in cloud transformation initiatives, guiding clients through … Azure, or GCP, and how they enable innovation within specific sectorsStrategic insight into how cloud enables enterprise transformation, including data & analytics modernisation, enhanced customer experiences, and agile operating models.Knowledge of cloud operating models across public, private, hybrid, and multi-cloud environments, and their implications for governance and scalability.Awareness ...

Confident, Dedicated, Responsible, Genuine. As an Agile Delivery Manager, you will play a key role in leading and managing an initiative aimed at enhancing customer experience. This involves overseeing multiple parallel work streams to ensure seamless integration of various systems through the implementation of agile methodologies. Ideal candidates will … track project documentation and reporting. Customize agile practices to suit team needs. Drive a culture of accountability and high performance. Key Requirements Proven experience as an Agile Delivery Manager or similar role. In-depth knowledge of Agile methodologies (Scrum, Kanban). Strong communication and leadership skills. Experience with ...