15 of 15 Remote Customer Experience Jobs in Scotland

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working … with satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial … awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role More ❯

the Edinburgh office 2 days a week. Closing Date - Applications close on 15th October 2025 A chance to thrive We're looking for a Product Owner to join our Customer Experience Product team at Tesco Bank, part of Barclays Bank UK Plc. As a Product Owner, within the Customer Experience Product team, you'll be part … deliver value to customers Participating in inspecting and adapting workshops to continuously improve processes, address issues, and enhance quality of feature team outputs. We need you to have Demonstrable experience working as a Product Owner, ideally within customer onboarding and customer journey Previous people management experience to be able to drive and influence decisions Solid understanding … of customer pain points Evidence of exceptional communication skills and an ability to convey information clearly and facilitation of open dialogue. We don't expect you to tick every box, and if you feel you hit most of the brief, it's worth exploring to further develop your career here with us. What's in it for you Prepare More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role … you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. … with customers, providing detailed reports on work completed, and ensuring acceptance of equipment condition and performance post-service. Installing equipment sold by the company and ensuring optimal performance to customer satisfaction. Providing training and guidance to customers to maximize equipment efficiency and prevent operational errors. Managing inventory of spare parts and consumables effectively to support service operations. A typical More ❯

Hours : Monday - Friday, 8:45am - 5:00pm Salary : £42,200 We're looking for a confident and capable Change Project Coordinator to lead a programme of change that improves customer experience and financial processes across our organisation. In this role, you'll: * Lead and support change management initiatives with a strong customer focus * Manage and deliver projects … matrix management * Provide expert guidance on data, financial processes, and service design * Communicate change clearly and effectively through engagement activities What You'll Bring: * Strong project and change management experience * Excellent communication, analytical, and organisational skills * Experience working in customer-focused environments and leading IT system development * Ability to work collaboratively across teams and manage conflict constructively More ❯

UK and South Africa delivering results for our clients at all times, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up-to-date with evolving technologies to enhance Inisoft's customer experience solutions. KEY RESPONSIBILITIES Lead the design, architecture, and development of high-quality software solutions for our products. Oversee and contribute to the refactoring and optimisation of existing … within KURA. MANAGERIAL RESPONSIBILITY Future line management responsibility of the development team. EDUCATION AND QUALIFICATIONS Bachelor's degree in Computer Science or related field At least 6 years of experience in software development using C# .NET, Vue.js, and SQL SKILLS, KNOWLEDGE AND CAPABILITY Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

across the UK and South Africa always delivering results for our clients, every day. We work with some of the world's leading brands, across multiple sectors, supercharging their customer service and growing their businesses We offer enhanced wellbeing benefits such as company sick pay, enhanced Maternity and Paternity provision, holiday allowance and tenure based loyalty awards. Recognition is … business goals while fostering a culture of innovation and excellence. Additionally, they will troubleshoot complex technical challenges and stay up to date with evolving technologies to enhance Inisoft's customer experience solutions. *KEY RESPONSIBILITIES* * Lead the design, architecture, and development of high-quality software solutions for our products. * Oversee and contribute to the refactoring and optimisation of existing … within KURA. *MANAGERIAL RESPONSIBILITY* * Future line management responsibility of the development team. *EDUCATION AND QUALIFICATIONS* * Bachelor’s degree in computer science or related field * At least 6 years of experience in software development using C# .NET, Vue.js, and SQL *SKILLS, KNOWLEDGE AND CAPABILITY* * Extensive hands-on experience with C# and .NET Framework, with a strong understanding of software More ❯

as point of escalation for service-related issues. Take the initiative to challenge existing ways of working and establish new processes that increase efficiency and provide new capabilities Enhance customer experience : Implement service improvements which are identified and prioritised as a business. Collaborate : Work with engagement teams to grow accounts Automate : Identify opportunities to automate, streamline and improve … knowledge: Keep up to date with changes to the ArcGIS System and Cloud Providers, finding new ways it can be used to solve our customers real-world problems. Gain experience of the latest technology and understanding of our key market sectors. About You We are keen to consider candidates with a range of experience for the Consultant role … this would be a great career if you: Have experience in a technical role, ideally with experience in AWS/Azure and/or ArcGIS Enterprise. Have an interest in developing your IT and cloud and Esri technology skills. Enjoy problem solving and have an ability to understand a challenge from multiple perspectives. Have an aptitude for technological More ❯

you will be doing As a Supply Chain Domain Expert, you will be instrumental in managing our product roadmap. Key Responsibilities: Technical Expertise: Leverage your heavy industry supply chain experience to understand customer "wants" and identify underlying needs, translating these into actionable product development goals. Project Framing: Lead framing sessions with new customers, helping prioritize deployment to deliver … value swiftly. Customer Advocacy: Work closely with customers to understand their challenges and advocate for their requirements within our product team. Proactive Support: Monitor usage patterns to anticipate needs and suggest improvements or new features proactively. Collaborative Problem-Solving: Collaborate with engineering and product teams to resolve technical issues promptly, ensuring continuous product improvement. Documentation & Training: Create and maintain … documentation and training materials to support customer success. Helpful Skills and Experience Technical Background: Extensive experience in heavy industry supply chain management, with proficiency in platforms like SAP, Oracle SCM, JDA/Blue Yonder, and Infor. Problem-Solving Skills: Strong analytical skills with the ability to troubleshoot complex technical issues. Communication: Exceptional communication skills to extract insights More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are looking for a motivated and technically minded individual to join our Engineering team … + bonus scheme + car and will offer progression in the future What You Will Be Doing During your training and beyond, you will learn how to: Respond to customer service requests for the repair of business equipment Monitor devices proactively for faults and consumable requirements Diagnose and resolve faults through cleaning, adjustment or part replacement Carry out preventative … with a one-hour lunch break. This role is fully remote at client sites. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED We are looking for someone who is: IT savvy, with either a technical qualification or some technical experience A confident communicator, professional and courteous with customers A logical More ❯

efficient, and scalable deployment of large-scale data projects and capabilities. This pivotal role will see you at the forefront of digital transformation, leveraging advanced technologies to deliver innovative customer experiences while maintaining strong governance across the data lifecycle. This position offers a unique opportunity to shape the future of data delivery and risk management within a global financial … continuous improvement across data deployment activities. Partner with senior stakeholders to embed risk-aware decision-making within the data engineering and deployment processes. What We're Looking For Essential Experience & Qualifications Proven experience in Change and Risk Management within the Financial Services industry. Strong understanding of cloud technologies (AWS), with relevant AWS certifications. Hands-on experience with … Scaled Agile frameworks or similar methodologies. Familiarity with modern testing frameworks and environment management tools. Desirable Skills & Experience Expertise in Test Automation Strategy and engineering practices. Relevant Risk Management certifications (e.g., CRISC, PRM, or similar). Knowledge of DevOps and CI/CD pipelines, including strategy and implementation. To apply for this role please submit your CV or contact More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

value. Strategic ownership: Act as the Marketing Cloud product owner, shaping architecture, governance, and integrations across the Salesforce suite and wider tech ecosystem. Cross-functional exposure: Collaborate with marketing, customer operations, IT, and data teams to deliver seamless, data-driven customer experiences. Future-focused: With a major rebrand and retail growth ambitions on the horizon, this role is … and Tableau. What we're looking for Proven expertise in Salesforce Marketing Cloud (Email Studio, Journey Builder, Automation Studio) and strong technical skills in AMPscript, HTML, CSS, and SQL. Experience with API integrations, data extensions, and Salesforce ecosystem tools (Data Cloud, CRM). Strategic mindset with the ability to influence stakeholders and communicate complex concepts clearly. Background in large … scale organisations or consultancy/vendor environments. Understanding of customer segmentation, lifecycle marketing, and multi-channel campaigns. Other details Salary: £65,000 + bonus (20-30%) Location: Hybrid, minimum of 1 day a month to one of their UK offices (London, Edinburgh, Birmingham, Norwich, Luton) Flexibility: Open to 4-day weeks and flexible hours Interview process: Two stages Notice More ❯

Remotelocations: Remote - Spain: Edinburghtime type: Full timeposted on: Posted Todayjob requisition id: R-100889We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to … launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team … growth we are facing. Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes. # What you bring: 8-10+ years of professional experience in software engineering You have strong technical skills and solid conceptual foundations. Experience with Typescript, React, CSS, Node.js, gRPC, Kafka, Mongo DB, GraphQL. You're passionate about Distributed More ❯