20 of 20 Remote/Hybrid Customer Experience Jobs in Scotland

organisations, while actively leading business development and the growth of our practice.You will work closely with clients to tackle their biggest challenges, including redesigning customer journeys, delivering change roadmaps, aligning business and technology transformation and standing up new AI and agentic services. Your focus will be on driving operational … building, and mentoring junior colleaguesExperience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover:Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectivesCustomer Journey Transformation: Mapping end-to-end journeys ...

beta → live), running enduring cross-functional squads that ship continuously and learn from data. Co-shape the next era digital operating model for AX, CX & Digital – service architecture, sourcing model, ways of working, tooling and data – jointly with the Lead Product Owners, Experience Design and Technology leads. Partner with … models. Department and team: Adviser Experience, Customer Experience & Digital – Digital Growth Job level: Manager/Expert Role reports to: Director, AX, CX & Digital Proposition Direct Reports: A team of up to 6 but predominantly coordination of large-scale transformation projects. Location: Ideally based ...

scale transformation programme within a complex organisation with a significant presence across Scotland and the UK. This is a major transformation initiative covering technology, customer journeys, ways of working and organisational culture. The organisation is investing heavily in modernising how it operate, introducing new technology with the customer experience in mind while supporting its people through a significant period of change. You'll join an established Business Change function and work alongside project teams, senior leaders and a wide range of stakeholders to make sure transformation is successfully adopted and embedded across the organisation. The Company ...

market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe. Job DescriptionSenior Transition ManagerLead Strategic Customer Mobilisation Across One of the UK's Largest Oracle Managed Services PracticesWhere does this role fit into Version 1 As Senior Transition Manager … Service Delivery Managers, Technical Managers and Delivery teams, you will provide strategic leadership across complex transition programmes, driving operational readiness, governance, risk management and customer satisfaction. Your focus will be to deliver controlled, low-risk and commercially successful transitions that establish long-term customer confidence from day one. ...

Building smarter customer experiences through technology, data and AI At DC Thomson, we're transforming how we connect with audiences across our portfolio of trusted media, digital and subscription brands. We're looking for a curious and innovative Software Engineer to join our engineering team and help build … systems, services and experiences that power customer engagement at scale. This is an exciting opportunity for a full stack engineer with experience in React, Node.js, GraphQL and modern database technologies who enjoys working across front-end experiences, backend systems and data flows to deliver high-quality products that ...

support your career development and the skills demand within the company, certifications etc.YOUR PROFILETo succeed in the role, you will bring the following experience:Big Deals experience : Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing capital … allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.Leadership Experience : Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.Strategic Thinking, Problem Solving, Stakeholder Management & Communication : Ability to rapidly understand complex business ...

your career development and the skills demand within the company, certifications etc.Your ProfileOur ideal candidate will bring a combination of the following skills and experience:Consulting & Leadership Experience: Previous consulting experience, including at least one year delivering operating model, or organisational design work. Proven ability to build … transformation initiatives.Execution & Solution Delivery: Leading and planning the execution of workstreams, applying structured methodologies, and contributing to service redesign efforts that optimise customer experience through digital capabilities.Business Development & Growth : Identifying opportunities for new work, expanding client relationships, and supporting sales efforts by shaping compelling value propositions and proposals.It ...

experienced IT Service Delivery leader with a passion for building and leading high-performing teams, driving operational excellence, and delivering exceptional customer experiences? Our manufacturing customer seeks an IT Service Delivery Leader to shape the next phase of global IT service delivery capability. This is a key role … responsible for delivering stable, efficient and customer-focused services across the organisation. You'll provide visible leadership across the IT Service Desk (c. 12 people + 3rd parties globally), ensuring your colleagues receive a consistent, high-quality technology experience. You’ll provide leadership and accountability for the delivery ...

Customer Care Manager page is loaded## Customer Care Managerlocations: Remote, United Kingdom, Scotlandtime type: Full timeposted on: Posted Todayjob requisition id: R51243**Omegro Business Unit:****Job Description:****Location:** Aberdeen (Hybrid)/UK (Remote)**Full Time:** 5 days/week**Pay:** £50,000 - £55,000 per annum depending … high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.We understand that building ...

data migration, testing, and go-live. Working closely with stakeholders across the business, you'll help create a single source of truth that improves customer experience, operational efficiency, and reporting capability. Key Responsibilities Lead a large-scale CRM migration and transformation programme. Assess current systems and define … third-party suppliers. Oversee data migration, governance, and integration activities. Drive stakeholder engagement, project governance, risk management, and reporting. Support process redesign and customer journey improvements. About You You'll bring: Proven experience delivering CRM implementation or migration projects. Experience with Salesforce, Dynamics 365, or similar ...

Required Qualifications Bachelor's degree in Computer Science, Data Analytics, Information Systems, Engineering, or a related discipline, or equivalent industry experience. 5+ years of experience in data analytics, business intelligence, software engineering, or a related technical field. Strong experience developing solutions using Microsoft Power BI, including DAX, Power … Query, semantic models, and dashboard design. Experience with Microsoft Fabric, Azure Data Services, or modern cloud-based analytics platforms. Advanced Python programming skills for data processing, automation, and analytics. Strong SQL development and database querying experience. Experience working with source control and collaborative development practices using GitHub. Strong ...

will drive delivery of value streams within a multi-year digital transformation program, shaping outcomes such as cost reduction, revenue growth, and improved customer experiences. Hybrid role in Edinburgh with three in-office days. You will build high-performing teams, manage dependencies, and report progress to stakeholders, while fostering ...

will own the full lifecycle from discovery to go-live, coordinating stakeholders and vendors to deliver a single, trusted CRM platform that improves customer experience and reporting. This 18-month fixed-term contract offers hybrid working across Scotland, with travel as required. #J-18808-Ljbffr ...

client in Edinburgh or London, with 6 days in the office per month and the rest remote. You will design and engineer software with customer experience at the forefront, contribute to architecture and engineering excellence, and collaborate to enhance the bank's software capabilities. You will lead engineering ...

products and offer services that connect people to the financial information and tools they need. Our mission is to enhance the education, engagement, and experience for the investor. The AI-enabled Product Manager will lead the transformation of core customer and colleague workflows across the Morningstar Wealth Platform. … digitalisation of core, high value workflows across our Platform product. Lead the shift from manual, colleague‐led processes to secure, permissioned, customer self‐service experiences – leveraging authentication, role‐based access controls, and intelligent automation to reduce dependency on human intervention at scale. Define and deliver an automation roadmap that ...

service stability.Lead post-incident reviews and governance activities, ensuring lessons learned, corrective actions, and service improvement initiatives are implemented to strengthen operational resilience and customer experience.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will … part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceProven experience leading Incident Management or Major Incident Management teams within complex IT service environments, with responsibility for service restoration, operational performance, and team development.Strong understanding of SIAM principles, supplier governance ...

Responsibilities: Design, develop, test, and deploy software solutions Qualifications: Experience with React, NextJs,.NET (C#), and SQL Location : Edinburgh, Hybrid. In this position, you’ll be based in the Edinburgh offices for a minimum of three days a week, with the flexibility to work from home for some … Full Stack Developer who enjoys working in a team of developers, testers and business analysts to build high-quality software solutions. You will have experience designing, developing, testing, and delivering new features while continuously enhancing existing applications and tools. You will also be comfortable supporting and maintaining existing systems ...

Responsibilities include leading an engineering team and delivering high-quality outcomes Requirements include experience in C#, ASP.NET Core, and SQL Desirable experience with React or other front-end frameworks Location : Edinburgh, Hybrid In this position, you’ll be based in the Edinburgh office for a minimum of three … Issuer Services Investor Engagement business. This position sits within a newly established Edinburgh-based team. The team will create the next generation of customer experiences on a unified platform that brings together multiple businesses and product capabilities to create a market leading digital experience that delivers ...

Gamma is seeking a CX Support Consultant - Cisco to join the CX Support Operations. This Level 2 role focuses on confident technical and operational support for Cisco Webex and related CX tooling, handling incidents end-to-end, and escalation when required. You will join a team that values ownership, collaboration … delivering clear customer communications. Hybrid working in Manchester or Glasgow reflects our flexible approach. #J-18808-Ljbffr ...

seeking a Head of Digital Growth to lead the multi-year digital modernisation across adviser and customer experiences. The role shapes the growth thesis, orchestrates cross-functional squads, and balances business case discipline with regulatory and consumer duties … regulated environment. Based in the UK (Stirling/Edinburgh/London/Reading) with hybrid working, the role reports to the Director of AX, CX & Digital Proposition and oversees a team of up to six transformation projects. #J-18808-Ljbffr ...