1 to 25 of 44 Remote Customer Service Jobs in Scotland

Core is a Microsoft Cloud Managed Service Partner, specialising in Microsoft 365 technology for people and businesses who want to realise modern workplace technology solutions to drive their business forward. We specialise in providing a wide range of services, solutions and software to optimise our clients' Microsoft investments. Job description: The Customer Success Manager will be responsible for … high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … and as such will be highly skilled at negotiating and cultivating good relationships with both internal and external stakeholders. The role will include regular customer contact as well as engagement with internal service teams managing incidents and change. The Customer Success Manager will be aligned to Core's Managed Services team. The Managed Services team is responsible More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Version 1 has celebrated over 26 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how employees are at the heart of Version 1. We … Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … CE (D365) projects. This role requires a breadth of knowledge across the platforms, covering multiple solutions such as Model-driven and Canvas applications, Power Pages, D365 CE applications (Sales, Customer Service, Customer Insights) . The role involves leading the planning, design, estimation, development, and implementation of solutions, ensuring they are scalable, robust, and maintainable, while working with More ❯

area with some remote working. Contract Type: Permanent Full Time, 35 Hours Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services … and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions. • Empower Customers, From navigating mobile and online banking to addressing everyday … you'll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward. • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team! • Having brilliant inbound conversations, Develop skills to deliver the right More ❯

My1Login is the UK's leading, multi-award-winning Identity and Access Management service that enables seamless user access to web, mobile and Windows desktop applications delivering operational savings and protecting businesses against the financial and reputational damage of a data breach. We are looking for aCloud Engineer to work onthe My1Login cloud infrastructure and services encompassing DevOps initiatives. … front-end of technology and our team members thrive while working on modern and exciting cloud technologies. We pride ourselves on delivering a secure, scalable, reliable, and modern distributed service to our customers. If you want to advance your career by getting hands-on with modern cloud technologies and work on difficult problems, then you align with us, and … pipelines supporting the efficient delivery of high quality features Ensuring compliance with the Governance processes and procedures which ensure the uptime, availability, scalability, security and resilience of the My1Login service Maintaining an operational dashboard and MI reports Monitoring and looking for opportunities to reduce cloud services costs Contributing to improvements in security, DevOps processes and compliance Supporting at least More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We're looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: Private healthcare for your wellbeing Enhanced pension contributions for long-term security Career More ❯

6QU Salary: (Depending on experience) Job Type: Full-time/35 Hours Benefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working options Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: ?? Private healthcare for your wellbeing?? Enhanced pension contributions for long-term security?? Career More ❯

HoursBenefits: Private healthcare, enhanced pension contributions, funded certifications, hybrid working optionsEnsure you read the information regarding this opportunity thoroughly before making an application. Are you a technically skilled and customer-focused IT professional ready to step into a pivotal role supporting complex IT systems? We’re looking for a 2nd/3rd Line Service Desk IT Support Technician … in a 2nd Line IT support role ? Strong understanding of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: ?? Private healthcare for your wellbeing?? Enhanced pension contributions for long-term security?? Career More ❯

annum Location: UK Hybrid - Gosforth/Glasgow area with some remote working Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Digital Service Advisor, you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services … and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you'll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions.• Empower Customers, From navigating mobile and online banking to addressing everyday … you'll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward.• Deliver Exceptional Service, if customer service and doing the right thing are your passions, we want you on our team!• Having brilliant inbound conversations, develop skills to deliver the right More ❯

My1Login is the UK's leading, multi-award-winning Identity and Access Management service that enables seamless user access to web, mobile and Windows desktop applications delivering operational savings and protecting businesses against the financial and reputational damage of a data breach. QA Automation Engineer working on the My1Login products and services. The role is best suited to a … front-end of technology and our team members thrive while working on modern and exciting cloud technologies. We pride ourselves on delivering a secure, scalable, reliable, and modern distributed service to our customers. If you want to advance your career by getting hands-on with modern cloud technologies and work on difficult problems, then you align with us, and … the identification of appropriate technologies for the automated testing of products Keeping up to date with changes in the technology industry Participating in the out of hours process and customer support related duties Required Skills Good operational knowledge Excellent analytical and problem-solving skills Strong troubleshooting and diagnostic ability Understanding of security principals Desired Skills Experience with automation frameworks More ❯

IT SERVICE DESK MANAGER - 3 MONTHS - £195pd - INSIDE IR35 (hybrid working in Glasgow, Edinburgh, Dundee or Aberdeen) Are you an experienced IT professional with a passion for delivering exceptional customer service? If so, this could be the perfect role for you! The company is seeking a talented IT Service Desk Manager to join their dynamic team … and make a real impact. About the Role As the ICT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the company's service desk. This includes managing incident resolution, implementing effective KPIs and SLAs, and ensuring the team delivers a seamless IT support experience to all users. Key responsibilities of the … IT Service Desk Manager role include: Conducting a comprehensive gap analysis of the current service desk and providing recommendations for improvement Reviewing and optimising the company's ITSM tool and processes to enhance efficiency Developing and implementing effective staffing models and schedules to meet 24/7 service requirements Driving continuous improvement initiatives to enhance the overall More ❯

We have an opportunity for a Customer Support and Provisioning Administrator to join a growing Telecommunications business in Scotland. This is home-based fully remote role (Monday-Friday, 09h00 – 17h00) reporting directly to the Client Services Manager. About the role: This is an entry-level opportunity. The ideal candidate could have some working experience within the telecommunications or IT … industry within customer care, support desk, creating and assigning support tickets, preferable knowledge of fixed and mobile telecoms and associated services, or an IT, technical related graduate with an entry-level customer care support background The role of Support & Provisioning Administrator serves as the main point of contact for customer enquiries at varying stages of their journey … from making initial enquiries, through provisioning and scheduling installations, to maintaining their products and services upon conclusion of setup and installation. The role ensures the delivery of exceptional customer service, consistently meeting and exceeding agreed SLA’s in respect of customer contact and query resolution by working in collaboration with the team to maintain regular communication with More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯

Manpower is excited to welcome a new Customer Support Representative to our vibrant Inside Sales team. This hybrid role offers the flexibility of working from home combined with the opportunity to collaborate on-site at our client's location in Erskine. As a key member of our Customer Support team, you'll be the go-to person for … our sales representatives, expertly managing incoming requests and directing them to the right individuals. Your role: Outbound partner engagement to support business needs Driving a high level of quality service support across the entire business Perform detailed date entry in line with pre-defined processes Management of incoming emails and calls from internal and external colleagues and partners Manage … escalations through customer and partner engagement Own opportunities and manage them through the sales cycle Your profile: Strong administration skills Excellent organization and interpersonal skills Experience working to tight deadlines with attention to detail A background in customer services or within a similar role would be advantageous Proficiency in Microsoft Office (Excel, Word, PowerPoint) and reporting tools like More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

clients receive expert-level assistance across a range of BC issues. This is a great opportunity for an experienced consultant who thrives on problem solving and delivering high-quality customer service in a fast-paced environment. Role Responsibilities Provide 2nd and 3rd line support for Dynamics 365 Business Central and legacy NAV systems Act as the escalation point … sales, purchasing, inventory and warehousing Strong communication skills and ability to manage client expectations effectively Logical problem solver with great attention to detail Familiarity with support ticketing systems and service desk processes What's on Offer Salary up to £50,000 25 days holiday plus bank holidays Remote or hybrid working options to suit your lifestyle Progression opportunities into More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. Snowflake … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

appropriate use of barcoding and till buttons to promote stock accuracy Develop relationships with HNWI/collectors to encourage repeat custom. Experience Manage online booking system to maintain excellent customer service and provide up to date information to potential visitors Apply forward planning and organisational skills to coordinate trade visits with Brand Home experiences to ensure excellent experience … control overhead costs with particular attention to labour costs. Be aware of Brand Home monthly P&L report and suggest actions to ensure viability of operations Respond to all customer e-mails, phone call, voicemail and trip advisor reviews in an acceptable time frame To use E1 to arrange payment of BH invoices and to log work tickets for … Leadership Skills with experience in Management and ability to manage a large team. In-depth understanding of Experience Management such as tour operations, tastings, bar with ability to handle customer needs, requests, complaints, and capacity to maintain a fun and safe environment. Flexible attitude and comfortable to work in a fast-paced and dynamic environment, with the ability to More ❯

variety of queries related to their accounts. Your responsibilities will include: Daily Case Management: Handle a set number of cases allocated to you each day, ensuring timely resolution of customer inquiries. Customer Support: Provide exceptional service by addressing customer queries with attention to detail and professionalism. System-Based Tasks: Engage predominantly in system-based tasks with … a focus on maintaining accurate records and data management. Outbound Calls: Conduct outbound calls as necessary to resolve customer issues and provide updates. Target Achievement: Work diligently to meet set targets while maintaining the highest standards of service. What We're Looking For: To thrive in this role, you should possess: Strong IT Skills: Proficient in using various computer … systems and software applications. Attention to Detail: A meticulous approach to work, ensuring all tasks are completed accurately. Target-Driven Mindset: A commitment to achieving goals and improving service efficiency. Excellent Communication Skills: Ability to convey information clearly and effectively, both verbally and in writing. Why Join Us? Professional Growth: Gain valuable experience in a reputable financial institution and More ❯

the value delivered and transition smoothly to agile methodologies. This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer-centric ways of working across. Key Responsibilities Provide hands-on coaching to teams and individuals, helping them to understand and excel in agile practices. Facilitate the adoption of agile … and feedback loops. Facilitate workshops, training sessions, and coaching engagements to build agile capabilities. Encourage the use of metrics and data-driven decision-making to optimize delivery. Promote a customer-centric mindset within teams. Assist with economic decision-making and facilitate capability and feature estimation. Advocate for lean thinking and systems thinking in agile practices. Support the transition from … Proven track record as an Agile Coach, Scrum Master, or similar role. Strong understanding of agile frameworks (e.g., Scrum, Kanban, SAFe) and agile methodologies. Excellent communication skills with a customer service-oriented approach, and a focus on building relationships with people at all levels of the organization. Experience with Lean Portfolio Management procedures and ceremonies. Demonstrated excellence in More ❯

dynamic ERP Project Manager to lead the integration of newly acquired businesses into their Microsoft Dynamics ERP system. This comprehensive system includes modules for CRM, sales, field services, and customer service, while also interfacing with key platforms such as Sage Intacct and Natural HR. Key Responsibilities: Review existing systems and processes of newly acquired businesses against standard workflows More ❯

Business Unit :Customer Operations, Customer Support Salary range: £23,500 - £27,000 per annum DOE+ red-hot benefits Location: UK Hybrid with travel to local hub Glasgow/Gosforth Our Team Our associates ensure that our customers receive a 'best in class' service at a time when they need us most. We know it's a difficult … account while supporting the family members at every step of the process Providing specialist bereavement support The role involves considerable contact with relatives and those associated with our late customer, Funeral Directors, Solicitors and relevant outside agencies. Working as part of a large and diverse team where everyone works together to achieve an excellent customer outcome As we … need you to work within the appropriate regulatory frameworks we follow Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us We need you to have Strong experience in customer service or support roles, including experience with telephony systems Demonstrated ability to communicate effectively, with strong More ❯

Kick ICT Group Kick ICT Group is one of the fastest growing providers of IT Services in the UK, with a talented and highly skilled team that provide outstanding service and value to our customers. We pride ourselves on our commitment to providing outstanding IT solutions, services and support. Yet we believe that it's how we work with … Solutions Partner designations. While these designations are technical in nature, they also speak to something bigger: our ongoing investment in the knowledge, tools, and people needed to deliver outstanding service and support. Why join Kick? At Kick, our culture is built on a foundation of collaboration, innovation, and respect. We foster an environment where every team member feels valued … would be preferred but not essential. Key Responsibilities Take 12 cases per day. This figure will fluctuate dependent on the number of issues on the dashboard Communicate with the customer in a warm, friendly and professional manner Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯