101 to 125 of 137 Customer Service Jobs in Scotland

and remotely for our hospices, offices and shops. This is a varied, interesting role that will require a solid technical skillset, combined with excellent customer service skills. The role As part of the IT Service Desk team, you’ll provide a broad range of software and hardware … support to our employees across Scotland. The service desk is the single point of contact for users with issues, queries and requests related to our IT solutions and you will help ensure those issues are resolved effectively and efficiently. At CHAS our ambition is to reach every family in … make the most of the short time they have together because no-one should face the death of their child alone. As an IT Service Analyst, you will be instrumental in enabling our staff and volunteers to provide the very best service to the families we support. About more »

to create software applications, automate processes, and develop digital solutions using low-code or no-code platforms such as Creatio. Citizen Developers utilise their Customer Service and/or Back Office knowledge and creativity to boost operational efficiency, innovate business processes, and spearhead digital transformation initiatives. Key Responsibilities more »

Network Engineer with solid IT Infrastructure skills ? Would you like to work for a company that has the same passion for delivering high quality customer service as you? They are a company that will be highly focused on developing you as an individual, invested in growing your skills more »

weekend work), 37.5 hours per week. Job Role: - Recruit, lead and coaching a team of CSR's - Motivating and supporting the team to drive customer excellence - Provide clear direction and guidance on day-to-day Helpdesk related enquiries - Check quality standards and inspire team to succeed - Discover training needs … and provide coaching Experience: - Driven and passionate with a great attitude to deliver people and customer excellence - Leading a team in a Facilities Management Helpdesk - Experience of working in a face pasted environment would be an advantage - Excellent verbal and written communication skills - Ability to work under pressure whilst … return, our client offers a competitive basic salary with access to a variety of excellent benefits! If you have a passion for delivering excellent customer service and are looking to take the next step in your career, please send your CV through to Brightwork. Brightwork Ltd offers the more »

get underway and headcount continues to expand. The role: This position is suited to a proactive go-getter who finds joy in delivering outstanding customer service and flourishes within a collaborative team setting. This pivotal role encompasses the management of incidents, service requests, and administrative tasks. The … Service Desk operates from 8:30 am to 5:00 pm, Monday to Friday. Flexibility is key, as schedules may be tailored to accommodate operational needs. Key Responsibilities: Provide comprehensive technical support for the team. Oversee IT asset procurement and register management. Master and support all technology services. Handle … Document incident resolutions thoroughly in the ticketing system. Conduct desktop-level remote troubleshooting, including software updates and system configurations. Escalate complex incidents and identify service trends. Ensure quality follow-ups post-incident resolution. Manage user access requests and conduct access reviews. Carry out routine IT operational tasks. Participate in more »

Contract : Full time, Permanent We are Red Mosquito Ltd; we are recruiting and we want you! Red Mosquito are IT support specialists and managed service providers based at our Operations Centre in Glasgow and in Edinburgh. We're in the business of providing top quality IT services driven by … technology. Our team of experienced engineers operates throughout Scotland doing the technical stuff so that our customers IT systems run efficiently and seamlessly. Our Service Desk team delivers technical support and consultancy to SMEs throughout Scotland, assisting with infrastructure, hardware and software issues. Our high quality support is delivered … develop an integral role within the team. The successful candidate will be interested in developing a career in IT Consultancy and will demonstrate excellent customer service skills alongside an aptitude for learning different applications and systems. We offer great opportunities for training & development, leading to career progression, with more »

Field Service Engineer Nationwide Service Provider M8 Corridor Salary: £26,000 - £32,700 + door to door + on-call + overtime = £40k - £50k + Company Van + Tools + Workwear + Training Are you ready to work on a wide range of equipment including load lifters, steps … where you will shadow one of their many long serving Engineers. Full backup head office support with available parts 24/7. As Field Service Engineer you will carry out both planned and unplanned service and breakdown repair service to the customer base throughout the central … be qualified to NVQ level or above in mechanical engineering, be comfortable using mechanical hand tools and have some experience of working on the service, repair and maintenance of mechanical equipment such as heavy vehicle plant, machinery, forklift trucks, farm machinery, tractors, road sweepers, powered access or marine plant. more »

FINTEC recruit is seeking a Field Service Engineer for a service provider based near Perth.You will be joining an existing team providing customer service to their clients around the Edinburgh and central belt area.You will be based from home, company van, phone .Salary is up to … benefits.Working hours are Monday to Friday 8:30 a.m. to 5 p.m. with 1 in 3 weekend working rota Responsibilities Providing ongoing routine maintenance, service and repair of fuel dispensing equipment and fuel management systems based on forecourt sites Working on retail fuel pumps and fuel management systems Skills … and experience required for this Field Service Engineer role: Engineers with experience of working with mechanical based equipment Mechanical qualification Field service experience desirable or a willingness to move into a field service role Full details of the Field Service position is available on application. To more »

s amazing offerings in Meatcraft equals the complete sandwich. You'll help operate our restaurants on a day-to-day basis, ensuring that your service will keep our customers coming back for more. WE HAVE THE MEATS YOU HAVE THE TALENT You know the business. You are eager to … and aren't afraid to share your love of meat. You inspire smiles. You're familiar with and have impressive examples of providing exceptional customer service and will uphold You're ready to learn all the meat cuts. You're not afraid to jump in and help your more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Infrastructure Support Specialist III based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 months. The role is paying up to £275.00 per day working … already hold SC Security Clearance. For this reason, we are only able to progress applications from British nationals. Role Overview We are looking for customer-focused 3rd line infrastructure support engineer with a genuine interest in solving peoples IT issues to backfill our Business As Usual services while some … at solving a variety of software issues, while minimizing disruption to our users. A successful candidate will be someone who can blend first rate customer service with first rate technical skills. Previous experience resolving 2nd and 3rd line issues in an enterprise environment is essential. Job Description To more »

world leading global organisation. Our client, a blue-chip IT company, is currently seeking a Security Cleared Deskside Support Engineer II based on their customer site in Edinburgh. This is a temporary role to start ASAP for 3 - 6 months. The role is paying up to £194.00 per day … clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking … have a flexible approach as overtime and on-call duties may be required. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient Responsible for more »

an initial 12 FTC ** Role Purpose: To provide high quality second line engineering support to the business, managing calls assigned to the central IT Service Desk, resolving IT calls and service requests within Service Level Targets to the required standards. Accountabilities: To provide high quality second line … engineering support to the business, managing calls assigned to the central IT Service Desk, resolving as many IT calls and service requests as possible within Service Level Targets Act as a single point of contract for the first line service delivery analysts, providing support and technical … expertise, support to system end- users upon escalation, logging, updating and resolving calls within agreed service level targets and escalating to other teams as appropriate to meet business targets. Proactively share knowledge with peers, other team members including creation, updating and documenting procedures and solutions to defined standards. Suggest more »

established specialist engineering company, on the search for a Project Engineer based in Aberdeen, Scotland. Asa Project Engineer you will work closely with the service department, the workshop manager and the tendering department to ensure all required information is available to the relevant departments on time . Key Responsibilities … Produce Bills of Material (BOMs) for different processes to assist service department and to establish cost. Create report of required repairs of rotating equipment Produce relevant documentation crucial to each job such as inspection reports, rebuild reports and repair plans for internal departments and customers Ensuring all parts are … and testing methodologies. Knowledgeable of reverse and mechanical engineering processes Excellent attention to detail Ability to manage time and workload effectively Good communication and customer service skills For more information please contact Craig Grainger. On offer is a competitive salary plus overtime . Our promise: We put the more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all service management principles. You should be able to take ownership of user problems … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »

an excellent opportunity for foreign travel to work directly with customers to develop and deliver solutions. Our clients are banks, central banks; insurance companies, service providers and our applications process high volume payments for some of the largest institutions worldwide. Due to our continued growth and expansion, we have … The Role As our Software Support Engineer, you will bring your experience in application support to Aperta and your core responsibilities include: • Owning individual customer incidents reported directly of via our front end support staff, ensuring delivery of solutions in line with the SLA agreements, meeting deadlines and quality … customising and supporting business applications preferably in the financial services industry. The applications are parameterised via custom tools requiring a detailed understanding of the customer’s workflow. • Demonstrable ability to liaise with customers and internal staff at all levels to develop requirements for new customer requirements and work more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »

over 5 years, Group life insurance, Medicash, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a … value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise … weekend in 6 (potentially less depending on workload). JOB SPECIFICATION: 1st Line IT Support The role sits within a very large IT service desk where you will be responsible for the day-to-day technical enquiries from our client. You'll be the first point of contact for more »

orders for products * Ensuring daily sales orders are dispatched efficiently The Person: * Looking to develop their administrative skills * Confident in general IT systems * Great customer service and etiquette Reference Number: BBBH228446 To apply for this role or to be considered for further roles, please click "Apply Now" or more »

learn Able to respond to complicated inquiries and effectively present information based on the audience Able to work in a team environment or independently Customer service focused Excellent analytical skills Attention to detail, deadlines, and reporting more »

learn Able to respond to complicated inquiries and effectively present information based on the audience Able to work in a team environment or independently Customer service focused Excellent analytical skills Attention to detail, deadlines, and reporting more »

per week. You will perform Incident & Problem management, Root Cause Analysis and Resolution for all relevant tickets. You will also co-ordinate with the Service Desk and Third-Party vendors to manage all On-Site Technical Support requests to Resolution and Closure. Role: The Onsite IT Support Engineer will … and understandably to the end-user The role focuses on providing IT services, following robust processes and providing accurate and consistent outcomes Understanding agreed Service Levels, ensuring SLAs and KPIs are met consistently, and providing the best support possible to business users Required experience: Solid, recent experience in IT … Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem-solve complex hardware and software issues and operate under own initiative Knowledge more »

Account Manager with an Air Conditoning biased. This role offers an exciting opportunity to manage key client accounts, oversee health and safety compliance, ensure service delivery excellence, and take ownership of the P&L, WIP and debt. Responsibilities: Manage a portfolio of client accounts, serving as the main point … of contact and building strong, long-term relationships. Understand client requirements and objectives, proactively identifying opportunities to add value and enhance service offerings. Oversee health and safety standards, ensuring compliance with regulations and company policies. Managing a team of air conditioning engineers throughout the central belt. Collaborate with internal … teams and external partners to coordinate service delivery, resolving any issues or challenges that arise. Take ownership of the profit and loss (P&L), WIP and debt for assigned accounts, managing budgets, analysing financial performance, and implementing strategies to drive profitability. Provide regular reports and updates to senior management more »

be used as part of the evaluation process: Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors. Demonstrates … excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly A very good understanding of … and associated critical systems in order to understand the impact of outages upon their service. A very good understanding of Exec & International IT Support Service processes and procedures. Must be fully aware of Key Performance Indicators and focus upon their attainment. Solid understanding of Microsoft Surface hardware, Office more »

and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior more »