9 of 9 Remote Customer-Centricity Jobs in Scotland

with qualitative research and stakeholder engagement to influence business performance, drive operational efficiency, and support long-term strategic goals. You will act as a catalyst for embedding customer-centric thinking and continuous improvement across the organisation. What to expect: Customer Insight & Voice of the Customer (VoC): Lead the design and … with senior stakeholders to understand their challenges and priorities, aligning research and analytics plans to strategic business needs. Act as an ambassador for insight-led transformation and customer-centric thinking across the organisation. Continuous Improvement & Transformation : Monitor and evaluate customer experience KPIs to assess service performance, identify areas for optimisation, and track progress … Apply quality and process improvement methodologies (e.g. Six Sigma, Lean) to drive efficiency and elevate service delivery. Support the design and improvement of products and services through customer-centric approaches and iterative development. What we expect from you: Proven experience in customer experience, data analytics, business intelligence, or VoC roles. Expertise in designing More ❯

security across the organization and provides an enhanced user experience. This department plays a pivotal role in shaping the company's growth trajectory through continuous innovation and customer-centric solutions. What You Will Be Doing Researching maintaining, and contributing to automation of SRE tools and processes Contributing to solutions toward reducing toil within SRE Participating in More ❯

obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, 'Making You Happier About Money.' Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a More ❯

delivered and transition smoothly to agile methodologies. This is an excellent opportunity to join a team that is going from strength to strength, building and shaping more customer-centric ways of working across. Key Responsibilities Provide hands-on coaching to teams and individuals, helping them to understand and excel in agile practices. Facilitate the adoption of … loops. Facilitate workshops, training sessions, and coaching engagements to build agile capabilities. Encourage the use of metrics and data-driven decision-making to optimize delivery. Promote a customer-centric mindset within teams. Assist with economic decision-making and facilitate capability and feature estimation. Advocate for lean thinking and systems thinking in agile practices. Support the transition More ❯

tech, and creativity Collaborate with leaders across the bank to shape culture, mindsets, and outcomes Work in a forward-thinking, agile environment that values storytelling, experimentation, and customer-centricity What we’re looking for: Strong experience in product ownership within fraud, data, or analytics domains Comfortable working with cloud platforms, streaming pipelines , and data science teams More ❯

engineering processes and embrace testing and observability as first-order concerns in development. Our Mission We create financial inclusion for the traditionally excluded through a fair, flexible, customer-centric financing model. We strive to drive greater inclusion of women, youth, and low-income communities. Our Impact Our technology has created measurable change: Connected : 1.7 million first More ❯

or an interest in environmental matters. - Experience of eliciting requirements from system or business users. - Working knowledge of public sector digital assurance regimes. - Understanding of service design, customer-centric design and value stream modelling concepts. - Experience of contributing to, refining and maintaining the different perspectives of a Blueprint or Target Operating Model (TOM). - Understanding of More ❯

we believe that our team can build a product our customers love and use, time and time again. About the Role We are seeking a motivated and customer-centric Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be able to learn quickly, make an More ❯

the role you could play in our journey. What you'll do As a Customer Success Associate, we're looking for someone with a customer-centric mindset. This individual needs to be outcome driven. Our team is not here just to service the customer - your key focus will be to More ❯