frog - Director - Customer Experience & Service Transformation (Financial Services)
- Hiring Organisation
- Jobleads-UK
- Location
- Glasgow, Scotland, United Kingdom
trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with ...