2 of 2 Remote/Hybrid Escalation Management Jobs in Scotland

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

strategy and architecture standards for the Power Platform practice, ensuring solutions are consistent, scalable and enterprise-grade across all client engagements.Act as the senior escalation point and trusted advisor for key clients, including financial services accounts, on complex or high-risk delivery decisions.Lead the design and architecture … Studio and AI-powered workflows across client engagements, staying ahead of the practice on capability and best practice.Own delivery governance, including ALM strategy, environment management and deployment standards, across the wider team.Lead pre-sales activity for Power Platform engagements, including solution scoping, technical proposals and client pitches.Represent the Power ...