Facilities Service Desk Manager
Livingston, West Lothian, Scotland, United Kingdom
Simply Solutions (Europe) Ltd
A well-established Building service/Facilities company are currently looking for an experienced Help-desk manager to join them on a full-time basis based in International Operations Centre based in Livingston. Responsibilities to include but not limited to: Managing the client CAFM system. Manging our Omnichannel … communication and ticketing systems. Manage client sub-contractor including: meet with Account Manager, confirm contractors & assets, contact contractors to request quotes, add quotes to system, paperwork and comms. Line management of the Help-desk Team, including objective setting, performance management and development. Work alongside the Operations Manager in … developing the ongoing strategy to ensure best fit alongside the company's growth. Monitoring the client Facilities Help-desk email inboxes. Inputting and tracking jobs on the CAFM system as required. Take a cradle to grave approach in the ownership of Help-desk services, including; actively monitoring open jobs more »
Employment Type: Permanent
Salary: £50,000
Posted: