24 of 24 Remote/Hybrid ITIL Jobs in Scotland

within defence, aerospace, government or another highly regulated environment. Experience working within a large, global or matrix-managed organisation. Knowledge and practical application of ITIL, particularly Change Management, Service Transition and operational support. Experience working within a structured PMO and governance environment. Experience using Microsoft Project, JIRA, Azure DevOps ...

across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills ...

customer Possess excellent customer communication skills Have experience of producing and updating technical documentation to a high standard Be experienced working within ITIL framework particularly around change control What we do for you At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make ...

services quickly.Good knowledge of IT Service Management (ITSM) practices, including Incident, Problem, Change, Service Level, and Supplier Management, supported by a strong understanding of ITIL frameworks and best practice.Experience analysing incident trends, service performance metrics, and operational data to identify risks, improve service stability, and drive continual service improvement initiatives.Excellent ...

platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management; ability to collaborate effectively with technical ...

Microsoft Azure DevOps Solutions Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate Microsoft Certified: Azure DevOps Engineer Expert Terraform (desirable) ITIL Foundation (desirable) Behaviours Ability to work collaboratively across teams, ensuring alignment of technical solutions with business goals. Ability to mentor and provide guidance to junior ...

business integration programmes Knowledge of Enterprise Mobility & Security technologies Experience with VDI or Desktop as a Service solutions Citrix technologies Microsoft certifications Knowledge of ITIL service management practices Experience working within energy sector/regulated industries Why prosource.it? Technology is constantly evolving, and so are we. Since our beginnings ...

experience managing application support teams and customer environments in a hosted or cloud-based setting.* Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.* Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.* Experience working ...

retention and archival. Cloud migration/modernisation on AWS or Azure. Experience with Java/Oracle ecosystems and MuleSoft/API integrations. Knowledge of ITIL/service management and enterprise architecture. Deliverables Integrated Dependency Register. Decommissioning approach plans and runbook templates. High-level roadmap and execution strategy documents. Updated governance ...

documentation. The role offers hybrid working across the UK, collaborative culture, and opportunities to work on multiple programmes, with emphasis on customer communication and ITIL change control. #J-18808-Ljbffr ...

improvements while ensuring security and governance. The role requires strong problem solving, stakeholder collaboration and experience in high-demand, mission-critical IT services, with ITIL awareness and 24x7 operations capability. #J-18808-Ljbffr ...

Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantage You will ...

Maria DBIdeally you will be have obtained some of the following certifications* ServiceNow Certified Administrator* Service Now Certified Implementation Specialist* Service Now Application Developer* ITIL FoundationAdditional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM, would be an advantageYou will need ...

will troubleshoot across application, interface and configuration layers and work with infrastructure, network and security teams to ensure environment readiness. The role requires ITIL familiarity, experience with Windows/Linux, and strong incident management skills. #J-18808-Ljbffr ...

effective incident resolution and the creation, maintenance and sharing of accurate knowledge articles with suppliers and internal teams. The role requires strong ITSM/ITIL knowledge, SIAM governance experience, data analysis, and excellent stakeholder communication to improve service stability and user experience. #J-18808-Ljbffr ...

Service Desk (approx. 12 staff + 3rd parties) and drive high-quality technology experiences across a multinational environment. In this role you will apply ITIL principles, own service performance, and partner with suppliers to deliver continuous improvement. A strong customer-focused mindset and stakeholder influence are essential for success. #J ...

Service Performance Analyst in Glasgow to help strengthen global IT operations through process evaluation, productivity improvements, automation, and continuous improvement initiatives. You will lead ITIL processes for Asset and Configuration Management, collaborate with IT Security, and use SLAs to drive operational gains while supporting Change, Incident, Problem, and Major Incident ...

maturity across people, process, and technology. You will design improvements and lead workshops to deliver end-to-end service lifecycle enhancements. The role requires ITIL v3/v4 knowledge, hands-on service management leadership, and familiarity with ServiceNow. You'll work with public and private sector clients, with hybrid working ...

requires security clearance checks as part of pre-employment. You will drive governance, continual service improvement, and effective stakeholder communication, aligning suppliers with ITIL-based practices to #J-18808-Ljbffr ...

safely retire each application. The initial 3-month contract is Outside IR35 with on-site presence 2/3 days in Glasgow; strong governance, ITIL/EA knowledge, and stakeholder facilitation are essential. #J-18808-Ljbffr ...

service lifecycle. Responsibilities Designing and developing Service Management organisations covering the context of people, process, technology, and partners. Using best practices and standards including ITIL, SIAM, ISO20000, COBIT, TOGAF, Lean, BPMN, and Agile to structure the service delivery processes and fulfil the clients’ requirements. Performing audits and maturity assessments … deliver wider digital transformations programmes. Working with clients across a range of public and private sector organisations. About you Possess a detailed understanding of ITIL v3 and v4. Passionate about helping customers improve and gain more value from their IT and Digital Technology through improved user experiences and efficiencies. Practical ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

mining operations and remote communities who rely on us for decades. What you'll do as IT Service Performance Analyst: Lead and govern ITIL processes, particularly in IT Asset and Configuration Management, overseeing policies, procedures, and asset lifecycle management. Drive continuous improvement and automation initiatives by identifying, evaluating, and managing … skilled in one or more ITSM practices, including Incident Management, Problem Management, Change Management, or Knowledge Management. Equipped with a good understanding of the ITIL framework (relevant qualifications are desirable). Possessing Project Management skills (desirable). An excellent written and verbal communicator. Able to develop internal stakeholder relationships ...

people, performance and service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement … customer insight to improve service quality, colleague experience and operational effectiveness. Experience with modern ITSM platforms and service management tooling. Nice to have: ITIL certification Experience operating within a global or multi-regional organisation Experience of leading service teams through wider target operating model or business change Adoption ...