1 to 25 of 46 ITIL Jobs in Scotland

and leadership skills. Applied knowledge and understanding of audit methodologies, risk-based auditing techniques and auditing standards and frameworks (i.e., COSO, COBIT, NIST, ISO, ITIL, etc.). Minimum of a bachelor's degree, from an accredited college or university, with a major in Information Technology, Management Information Systems, Business Administration more »

helpdesk and will ideally have some experience of supporting a range of Windows Operating Systems including Windows 7 and 10, 365 and related hardware. ITIL service management skills are desirable. The role would suit a Trainee or Graduate looking for their first or second role within IT. Required skills: - Excellent … customer service skills, it is desirable to have worked in an IT Support capacity (either helpdesk or Service Desk) - Service Management experience (ITIL preferable) - Strong customer service and problem-solving skills Who would suit this role? This is a superb opportunity for a junior IT Support Analyst or 1st Line … Screen is the Recruitment Agency managing this vacancy. Summary: - IT Support Technician vacancy in Perth. Perthshire - Must have IT Support experience with Windows and ITIL preferable - Strong technical troubleshooting and problem-solving skills CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply more »

and experience working closely with customers to achieve desired results D365 Customer Service experience Experience working within a managed service provider Experience in an ITIL environment Must be eligible for UK SC Clearance If you'd be interested in hearing further details, please apply with an up-to-date copy more »

users. • Capturing all interactions and ticket resolutions within our ticketing system Service now to aid trending and continual service improvements. • Categorizing tickets based on ITIL principles (Incidents and Service Requests) • Taking ownership of customer issues ensuring the tickets are resolved within a timely manner. • Troubleshooting issues remotely which may include more »

concise and accurate call logging, documentation, and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification more »

concise and accurate call logging, documentation and email correspondence * Able to work well as part of a team or independently Desirable skills/qualifications: * ITIL Version 3/4 Foundation * CompTia A+ Certification * Microsoft Windows 7/10 training and certification If you have the skill required, please apply now more »

will help execute this process. Project Management Managing projects on technical topics mainly around customers’ devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory more »

related role. Preferred certification: Certified Information Systems Security Professional (CISSP). Experience in Government/Ministry of Defence settings is advantageous. Proficiency in implementing ITIL processes. Strong expertise in SIEM operations. Competence in Risk Management and NIST Cyber Security Controls. Client-facing experience with exceptional stakeholder management skills. Ability to more »

communicate and build relationships with stakeholders at all levels Applicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable. SQA offer a more »

and build relationships with stakeholders at all levels br Applicants, as a minimum, should be educated to SCQF level 8 or ideally of an ITIL nature (ITIL foundation 3 as a minimum). Previous experience in a role involving Service Asset and Configuration Management would be desirable. br SQA offer more »

This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative impact on existing services. This in turn promotes seamless growth. Furthermore … our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little impact to existing services. Motivate, develop, and manage staff … trends. Experience Have sufficient technical knowledge of the services provided so as to be confident when dealing with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication more »

concepts and services such as DNS and DHCP in an enterprise environment Exceptional communication and customer service skills Proactive, positive and can-do attitude ITIL® Foundation and/or have experience of working within an environment which has adopted ITIL® methodology, in particular incident and problem management Relevant technical certification more »

Required experience: 2 years minimum working on an IT helpdesk dealing with end users Strong Troubleshooting skills Understanding and supporting of End User Compute ITIL certified Understanding of antivirus and EDR technologies Interest in Cyber security Public Sector experience would be a plus Over 3 years helpdesk experience would be more »

conclusion of business cycles. Collaborating with both direct and banking partner clients to ensure business. What you'll need Experience within a support background. ITIL Knowledge (V3 or V4) within Service Management. SQL knowledge and Experience, 2012/2014/2019 and SQL Querying Skills Understanding of Relational Databases. PowerShell more »

This is a Lead role, ensuring that the Support Team consistently applies our Service Management processes and procedures, which are in alignment with the ITIL framework, is key to achieving our support service's KPIs while minimizing any negative impact on existing services. This in turn promotes seamless growth. Furthermore … our organization. This role is based in Aberdeen, Scotland. Requirements Ensure that Support Team applies Service Management processes and procedures which align to the ITIL framework that enable the Support Service to achieve KPIs and allow for efficient growth with little impact to existing services. Motivate, develop, and manage staff … trends. Experience Have sufficient technical knowledge of the services provided so as to be confident when dealing with the customer and other 3rd parties. ITIL Foundation Qualified Experience in the IT industry Experience in a service Desk and desktop environment including Incident Management, Problem Management and Change Management Excellent communication more »

Secure Login administration Proven and demonstrable software and hardware troubleshooting skills Knowledge of Microsoft SCCM and OS/Application deployment Desirable skills/qualifications: ITIL Version 3/4 Foundation CompTia A+ Certification Microsoft Windows 7/10 training and certification This is an excellent opportunity to join us and more »

concise and accurate call logging, documentation and email correspondence • Able to work well as part of a team or independently Desirable skills/qualifications: • ITIL Version 3/4 Foundation • CompTia A+ Certification • Microsoft Windows 7/10 training and certification If you have the skills required please apply now more »

exposure to complex server licensing environments including Data Centres, DR, Virtualisation and Cloud Excellent SAM knowledge particularly around standards such as ISO 19770 and ITIL v3 Ability to understand software contracts, deployment reports and licensing grants in order to produce and interpret licensing compliance statements Extensive experience working within the more »

and continue should a serious incident occur. Managing projects on technical topics mainly around customers' devices or new technologies. Desirable skills include MCSA; Azure; ITIL; Active Directory Charlene Morrison (see below more »

and PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT more »

to be self-supporting and proactive An awareness of emerging technologies and demonstrable desire to stay current Experience and understanding of working within an ITIL environment Other Desirable skills: Automation/scripting skills: csharp, Python (desirable) Familiar with Agile & DevOps Fast learner and delivery-focused Benefits Our people are supported more »

on numerous activities simultaneously, Experience of applying defined processes and procedures, Positive, can do attitude, Ability and appetite to learn new skills, Awareness of ITIL processes and functions Benefits Our people are supported and encouraged to develop their career with Sword through their own personal learning and development plan, alongside more »

and met or exceeded within the overall BU plan, and individual services have improved profitability Staff are effectively managed, engaged and developed Experience: Minimum ITIL V3 Foundation qualified, ideally V4 Foundation Degree/Management Qualification or equivalent experience Ability to Manage diverse teams Relevant experience in a similar role Experience more »

small team. Self-motivation and an eagerness to take on new challenges. Experience of working in an ISO27001/IOS 9001 environment and using ITIL and Agile working practices Compensation and Benefits Competitive salary, dependent upon experience 33 days holiday (inclusive of 3 public days) 5% matched Employer pension scheme more »

be able to obtain UK GOV Security Clearance at SC level clean UK Driving License trouble shooting skills experience in a similar role with ITIL environment Support knowledge including Microsoft Windows XP/7/10 onwards communicator both face-to-face & over the phone Windows Share\File permissions connectivity more »