workforce plans that ensure IS operations can supply skilled resources to meet current and future demand across the enterprise Manages a comprehensive and integrated ITSM landscape and associated service levels, based on best-practice processes, disciplines, and related toolsets Supports the on-going security, performance, stability, maintenance and monitoring of more »
client regarding incident progress. Ensure tickets are always updated until issues are resolved. Log relevant incident/service request details as per process in ITSM tool. Comply with Quality Health Safety Environment (QHSE) and IT policies. Liaise with clients, IT support groups and 3rd party providers when necessary. Perform IMAC more »
Job Title: CyberArk Engineer Work Arrangement: Hybrid (3 days) Location: Edinburgh, UK Rate Payable to Contractors: £400 - £450 per day Duration of Assignment: 6 months Role Description: The CyberArk Engineer will play a crucial role in enhancing the security infrastructure more »
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Morgan Stanley
DescriptionMajor Incident Manager Glasgow3246852 Morgan Stanley has a critical requirement for a Major Incident, Problem and Change Manager, known internally as an Enterprise Command Centre member (ECC), to work as part of our global Fusion Response team. Fusion Response consists more »
Edinburgh, Scotland, United Kingdom Hybrid / WFH Options
DiverseJobsMatter
and MDM tools. Application support for our office suite and some bespoke applications. Ensuring all support requests are logged and managed on our ITServicemanagement tool. On-call support (rota) for out-of-hours emergency cover. What you’ll bring Experience in troubleshooting and application support, and general ITmore »
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
Line, Customer Service, Customer Helpdesk, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation more »
G33, Baillieston, Glasgow City, City of Glasgow, United Kingdom
KAG Recruitment Consultancy
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »
/Desktop support across medium/large organisations Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows Familiarity with helpdesk ticketing systems (ITSM tools). ServiceNow/Halo experience essential Ideally ITIL and MCSE qualified Strong customer service orientation, good communication, teamwork and interpersonal skills Ability to problem more »
Dundee, Angus, Scotland, United Kingdom Hybrid / WFH Options
Reed Technology
automation with a view to improve development processes and optimise software delivery. Containerisation skills are desirable. Use of monitoring platforms e.g. Zabbix. Knowledge of ITSM platforms including ServiceNow. Experience with multi-tenanted and private cloud infrastructure is desirable. Strong experience of both Windows and Linux operating systems are desirable. Benefits more »
PSA software Experience providing support via remote tools Experience handling Technical Service Tickets Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. Client Experience Certifications such as Helpdesk Habits etc. Experience working either on a Helpdesk or for a Managed Service Provider (MSP)/IT Support more »
to Resolution and Closure. Skills and experience required: Proficiency in MS365, Azure Cloud services, Active Directory, and Microsoft Windows. Familiarity with helpdesk ticketing systems (ITSM tools) Ideally, ITIL and MCSE qualified. Strong customer service orientation, good communication, teamwork and interpersonal skills. Ability to problem-solve complex hardware and software issues more »
Glasgow, City of Glasgow, United Kingdom Hybrid / WFH Options
83zero Ltd
developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »
Your Next Chapter Awaits: Become the IT Manager That Will Transform Our Client's Manufacturing Story. Imagine walking into a role where your work directly influences the beating heart of a leading manufacturing site in Penston, Glasgow. Our client, known more »
